Patrick J Delatte Agency Inc. American Family Insurance - Decatur (IL)

Anita Ripperda We met with Keith to discuss our financial planning for the future. He is very knowledgeable about these matters and was able to guide us toward the best plan for our retirement years.

caroline s Rob Lipic with State Farm has always been great to work with. We’ve been with their office for almost 20 years. They are always available, willing, and knowledgeable on any topic I need to ask about. Their customer service team is local and answers the phone when you call. When we have had to file a claim, it has always been seamless, even when working with the regional claims adjusters.

Taylor Lorimer Great customer service. I called the office to help with a claim. Their customer service is exceptional. They were able to get me a swift response and resolve my concern. I cannot recommend this agency enough!

Shelby Thornton Seth was the best salesman ever! Short notice was no problem for him! Friendly and funny but also efficient and professional! I got the best price without the hassle of searching for it! Will use again after this great experience!

Bobby Malhotra I can’t say enough great things about Stephen Schults at Farmers Insurance. From the moment I reached out, Stephen went above and beyond to provide top-notch service, guidance, and support. I had a fairly complex insurance situation with multiple policies — home, auto, mobile home, motorcycle, and boat — and he handled it all with impressive professionalism and care. What really stood out was how hard Stephen worked to find the best possible coverage while saving me both time and money. He took the time to understand my specific needs, thoroughly reviewed my existing policies, and identified areas where I was overpaying or underinsured. He then crafted a comprehensive package that gave me peace of mind and real value — all while reducing my overall premiums. Stephen explained everything in a way that was easy to understand and was always quick to respond to my questions. He kept me in the loop throughout the process and made what could have been a stressful experience feel seamless. It’s rare to find someone so knowledgeable, honest, and dedicated to their clients. If you’re looking for an insurance agent who truly has your back and will go the extra mile for you, Stephen Schults is the one to call. I’m incredibly grateful for his help and would recommend him to anyone looking for excellent service and real savings.

Connie Zurkammer We had some insurance questions and Carly answered all of all questions. She was very professional and knowledgeable. She took care of all our questions and needs.

Will Patterson Any questions, any discrepancies, anything at all Paul and his staff will immediately be in touch and help as much as they are able to help you and your family.

Jeff Cowman Excellent financial advisor!

Kenny Thiessen Talk to Pat or partner about reasonable rates. A very real, down to earth person, not some corporate insurance peddler.