Lacon Community Bank - Lacon (IL)

Susan Heaton Since I was not able to discuss my claims with my agent Tyler Hansen. I was referred to Dan Kniss which was not available has not call me back. Referred me to Country Financial Bloomington HQ. I am writing to express my ongoing frustration with the lack of communication regarding my two weather-related claims with agent Tyler Hansen. Over the past 4-5 months, I have made many calls without receiving any callbacks. When I requested a scheduled call via email, Tyler asked me to send my questions by email instead. He did not answer my questions. This lack of responsiveness and guidance has been disappointing and indicates a significant gap in customer service, claim services. A failure to respond, guide, communicate, respond. No effort to keep me in the loop.

Lucas-Veerman Virginia “Ginny” Mark has done a wonderful job over the years handling our investments. We are happy with his recommendations, fund growth, and great follow through. We recommend him highly.

Robert Waddell Great place to bank,always kind and helpful

Bonnie Bryan My experience with Amy was awesome. She was very pleasant and efficient. I will continue doing business with Amy from the Champaign IL office.

Debra johnson Great service.

Kelley Higgins Keith has been my agent for years we couldn’t be happier! If you’re looking for someone to take care of any of your insurance needs he’s your guy! I highly recommend his services. He does all our insurance work from life to auto and home. Give him a call!

Caitlin Roche I recently switched over to HIA/RIG for home and auto insurance and was THRILLED with the service! Everyone was so kind (especially Brigitte who handles my account) and I truly felt like they were giving me the best options. Definitely recommend their team for your insurance needs!

Jay Cody Super friendly, helping my wife for her first time building her credit score, got her into as co-signer for me