Ed Russell - State Farm Insurance Agent - Marion (IL)

Whitney Graham The service is amazing here. The staff is quick if youre in a hurry but they always make you feel welcome and comfortable.

Nick Vasquez Today I called my insurance broker Stanton Insurance because I needed a windshield replacement for my daughters car. I had already called 3 companies to get quotes but I just had a question on my deductible. Susan answered and was extremely helpful so much so that I realized my earlier calling the repair companies was in vain! She immediately found me a service, locally, that would come to my location at my convenience the NEXT day! Susan checked for the best price and made sure I was completely happy with the details! Thinking back to my wasted time on the internet, answering questions and the time I wasted calling other companies with their aggravating automated systems really made me appreciate my 15 minute call with Susan! She is an exceptional asset to their team! But this experience did bring up a shortcoming with my past dealings with Stanton Insurance here in Monmouth and need to report that shortcoming. To be honest, the shortcoming is on me for not shouting out Stantons incredible service! Ive had them as my insurance brokers for years, decades even, and they ALWAYS go the extra mile to meet my families needs! We love Jennas contagious smile and her unyielding professionalism to get the best for her customers! Jeff is great too, just not as good looking as her!lol (Im sure my wife would disagree!) But all kidding aside- I remember when Jeff called us and told us hed found a better house insurance carrier and a better plan for our 4 vehicles for hundreds of dollars cheaper! It made me realize then that these people are ALWAYS looking out for us! I dont say this often, truly never, but the Stanton Insurance is like family to us! For years I soley dealt with their father, God bless his soul, and when he passed, his very capable children stepped up and continues his legacy for exceptional service. Disclaimer: I am neither employed nor have any family ties to Stanton Insurance or any of their employees- nor are they paying me a Jillion dollars to write this review! Susans great service just reminded me of my oversight of not showing my appreciation for a wonderful local family owned business!

BearsBound0809 My name is Renee Austin and Ive been a State Farm customer with Brian Faulks office for a number of years. I recently was in "fender bender" and for the first time, I had to go through the process of filing a claim. I was so overwhelmed and full of anxiety with the process, I decided to go directly into the office for assistance. I ended up meeting with one of the agents in the office, Glen OConnell. Glen was absolutely wonderful! He walked my through process and handled literally everything. Through this experience, Ive had to contact him on numerous occasions and each and every time, he made sure I understood what was going to happen, what was taking place at that time and what the resolution would be. I just wanted to take this opportunity to say, Thank you Glen for all of your hard work and going above and beyond with providing me truly EXCELLENT customer service. You absolutely are the ultimate "Jake from State Farm"! Thank you so much, Renee Austin

Chad Andersen Hometowne insurance is great! We’ve been using them for our business insurance for 14 years and I cannot say enough good things about them. It’s almost like having a person on staff when it comes to getting things done. Shoot an email and forget about it cause they just handle it, I’m that confident about them.

Kristopher K John was so kind to work with us with our needs. Thanks John!

Cesar Flores Jill’s clear guidance helped me understand the value behind the different coverage levels. She respected my budget while still getting me excellent protection.

Drew Leman We have worked with Larry and Mike for years, and they always go out of their way to make sure we are getting the customer service we need.

Carolene Leslie I asked John to assist me in moving my insurance to Lincoln. When I went in a friend accompanied me. This friend asked John several questions. John talked to him and he became interested in getting a quote. After all was said and done, John was able to lower his insurance rates by $400 a year for the EXACT same coverage. Needless to say the friend changed insurance companies.