Atwater Agency - Havana (IL)

Richard Ortiz Mike really takes care of his clients because he takes an interest in them as friends and fellow business owners. He takes the time to get to know you and your personal and professional financial situation to best serve you.

Adam Gauze Long story short, I was reached out to by someone at this company as a friend gave my contact to them, I was not interested and let them know. A month or so later I got another call, and to be honest, I did hang up once I realized that once again I was being solicited. Below is the voicemail I was left, in my opinion this is beyond unprofessional, I too work in sales and when hung up on, you move on. There is no place for a voicemail like this to be left. “Hey this is David about Nick you just hung up on me again I wanted to let you know Im not gonna try and call you again but Im not trying to tell you anything Josh just thought we get along I think he was probably wrong there based on the fact that you hang up on somebody and um I just wanna let you know that I was trying to help you um but it doesnt seem like we do good fit so dont worry…” The tone of voice is also not pleasant, again, I understand that hanging up is not the best thing to do, but when already telling someone youre not interested and being bothered while at work, it gets old quick.

Susan Heaton Since I was not able to discuss my claims with my agent Tyler Hansen. I was referred to Dan Kniss which was not available has not call me back. Referred me to Country Financial Bloomington HQ. I am writing to express my ongoing frustration with the lack of communication regarding my two weather-related claims with agent Tyler Hansen. Over the past 4-5 months, I have made many calls without receiving any callbacks. When I requested a scheduled call via email, Tyler asked me to send my questions by email instead. He did not answer my questions. This lack of responsiveness and guidance has been disappointing and indicates a significant gap in customer service, claim services. A failure to respond, guide, communicate, respond. No effort to keep me in the loop.

Madi Paige I have been banking with Fortress for just over a year and they have been so great! They truly have the customers best interest at heart. Wonderful customer service!

Karen Quispe Amazing service and very friendly.

amanda tovar Tiffany is absolutely amazing!! She was so kind, patient and very helpful. Every time we go in there the staff is great! They are such a fun, kind and just all around great bunch of people!

Christine Miller I was referred to Dan right before my first child was born. I had never thought about life insurance until then. After our first meeting, Dan presented me with a free financial analysis of what my family would need in the future. And he presented me with several options to meet that need should an emergency arise. He was kind, patient and informative. He took every call from me and called for every birthday of my children. Dan has seen me through hardships and the polices he put into place so many years ago have helped me tremendously. I would encourage anyone to give Dan a call and work with a professional who truly cares about his clients.

Judy Doyle Todd Groesch does a great job!!!