Truist - East Ellijay (GA)

1 /5 Josh H: To charge someone to cash a check that is drawn on their bank should be criminal. They wanted to charge $8 to cash a check that was written to me and drawn on this specific branch. I have never had another bank charge. And his personality was one of arrogance. I will never do business with this bank nor will my business.

1 /5 Mandy Housley: Someone wrote my friend a bad check. Truist treated her like she was the criminal. Held her money hostage and closed her account without talking to her. They also red flagged her account so she can’t open an account with any other banks. Be ware of this bank! My friend is a hardworking medical professional and mother who has had to greatly suffer due to bad business on the bank’s part.

1 /5 heather criswell: Its not a bank you go to if you are in any kind of hurry. The very kind staff and attentive staff are usually bogged down with paperwork and procedure. Often the clerks are busy with customers over the phone and unable to assist with the front counter. There is no "running in" or quick trips through the drive thru as there are no dedicated employees in any position. Aside from the always unavailable branch manager and 2 or 3 overtasked tellers there are just a lot of closed doors and long waits for even the simplest of transactions. Months later its only gotten worse. Wait times are longer new staff is in no rush to do anything. This is not a service oriented bank.

1 /5 Carlos Martínez Oficial: The worst experience I have ever encountered in banks, I have had with BBT. The ATM has problems all the time and the most ridiculous thing I have seen is that when I deposit my OWN cash, it can take up to 3 days to clear. On one occasion I deposited a check and the bank held my check because they werent sure it was real and the bank charged me a fee of $ 108 for the stupidity they committed themselves. I definitely need another bank branch immediately!

1 /5 John Oudin: As one other reviewer mentioned, this is not the Truist location to go to for customer service. I went in to get a simple Notary today on a US Government Treasury Dept. form which clearly stated Notary accepted. The clerk at the counter not only looked at me (a longtime SunTrust customer) with contempt for bothering her, but she refused to Notarize the form as it "didnt look right". Maybe I should write The Secretary of the Treasury and tell him his Government issued forms are inadequate for bank clerks?