Truist - Marietta (GA)

1 /5 Gabriel Thomas: I hate having to do this, especially since my issue is with Truist. They just changed names this weekend, 2/18. I come the following Tuesday, today, and attempt to cash my check as I have done for about 3 years. Never an issue. Until the merger. Suddenly they cant explain why i, a customer of SunTrust for over 15 years, and 5 years at this particular location, am unable to cash my check with my ID and debit card. No explanation? For a customer of almost 2 decades. What a great way to start off a new bank. It seems they cleared out the old crew, so anyone I speak with is going to be brand new. Its pretty disappointing and annoying. I mean, is it impossible to check the account for funds, like has always been done? Weird, how with the implementation of better tech, somehow they lack services they had before.

1 /5 James Huggins: My review says one star, but what I really meant was zero stars. Staff speaks broken English and their money transfer process is the most cumbersome Ive ever experienced. Waited 40 minutes in the drive-thru to make a simple deposit with cash back. Im actually waiting on hold with them right now. Will close my accounts with them if they ever pick up.

1 /5 Squeaky Sneakers: I have been a long time customer going back to 2000. I went to this branch to draw some money out. I gave the teller my drivers license and my Suntrust/Truist bank card as well as a withdrawl slip. She told me she did not like the way I signed the withdrawl slip and said I needed to re-sign it. Even though she had my pictured license and my debit card in her hands. She spoke very condesending. This was the final straw for me. I am done with the rotten treatment and am moving my money to another bank.

1 /5 Taylor Stout: This post is in regards to their absurd overdraft fee system and their even more absurd "one $72 fee refund every 24 months." Im simply embarrassed by the number of overdraft fees Ive incurred over the last 24 months; thats on me. But, its more humiliating when your bank doesnt help you at all with refunding any of this money for whatever reason in the world. In a year, Ive easily had $800-$1000 in overdraft fees. With no help from Truist whatsoever, I still have a positive account balance... even considering the obscene amount of money the bank has taken from me as some sort of financial punishment. I certainly dont have the worst financial situation currently, so that just shows me how much of Trusits revenue comes from them charging their own customers during their times of struggle. Thats what a loan shark does... a true villain.

1 /5 Ali Parman: The absolute worst customer service imaginable. I’ve been coming here for nearly 20 years. After getting into it with a teller who received a complaint from me, they all started harassing me on each visit for ID. Also lying to my face claiming it’s because of a new manager. But I actually talked to that manager and she took my side. They are retaliating because one of the tellers got a well deserved complaint. Such petty unprofessional behavior do not use this bank.