1 /5 David Hornbuckle: Very difficult to deal with. Poor communication with underwriting. They do not speak to customers directly, only email. I was asked for documentation prior to completing an auto quote. I sent the documents requested twice. They in turn resent the same email asking for the same documents. I called the sales team and was informed that they have no way to communicate with the underwriting dept.They suggested I send the underwriting department an email asking for a phone call. did so. Instead of a call to clarify what they needed, I got an email stating that phone calls are not permitted. They again attached a request for the same documents I sent in twice. I would have been happy to send something else, if I would have been told what they wanted. This process took a week. I decided to go with another company. I would hate to see their process for filing a claim! Worst insurance experience in 40 years of driving. Not recommended.
