5 /5 M. Jenkins: My vehicle is financed through Peoples. At first Richard was my rep, but he always communicated as a sales person which I immediately picked up on since I’ve been in sales most of my career. He needs a bit more experience with conflict resolution and empathy. He ran my credit again after a couple of months of being with them and making on time payments with no explanation when I called to ask about it. Melissa is my rep now and she is good with communicating. Overall, with all of my concerns, the team and most importantly management has addressed them in a timely fashion and with care. Thank you!