OneMain Financial - Bethlehem (GA)

5 /5 Annie C: I worked with Taylor and she was outstanding. She provided excellent understanding of the entire process. She was quick to respond and it all ended up being the easist process we have been through. Would highly recommend working with Taylor.

1 /5 Cam: Applied for a loan. Spoke with Darian informed him I was out of town and would come in the following week with the documents requested to finish loan. He continued to call me everyday of that week we told him we were unavailable. We called the following Monday and Tuesday of the week I told him I could come in with no response on Monday then being told Tuesday he was at lunch and would call us back. Never heard back Don’t let them do a hard inquiry on your credit.

1 /5 Aginah J: Location is great when your signing your life away to a 30% interest rate! These places are great for quick money but not to have a long term loan with. We knew better and paid it off within two months. Our issue comes with getting them to do a lien release for the vehicle we put up as collateral for the loan. Mind you this was many years ago that the loan was taken out and paid...fast track to the present. We go to sale our car and there is a lien from OM. So we call this location, and of course there is never a manager available, they are always out for lunch, on vacation, off, or unavailable. They have given us the customer care number, who then gave us an automatic number saying send everything via email or fax. Who faxes anymore! why cant we get a straight answer when we do talk to someone? You have my ss# and car vin # and you cant find anything...really. The same way you want that payment every month, we want this lien release. This issue has yet to be resolved, I do not recommend this company. Please do right by your clients who have done right by you!

1 /5 Lewis Robinson: In 2021, I took out a loan to commence renovations on my home. After two years of optimal payment history, my industry began to show signs of distress. To be proactive, I took out a loan to pad my account, however, soon after was faced with unforeseen circumstances (grandmother fell ill), that drastically impacted my income (being that I am self employed). I received a call from the branch manager, who commenced the call in a condescending and rude tone. I shared with her that I took full ownership in my late payment, however, had seen over a 53% cut in my income and would bring the account current when possible. Instead of providing empathy, etc, she berated me as if I was lying, etc. I understand that in this industry, they may be faced with individuals who hide from their responsibilities. However, I told her that just as Id maintained impeccable payment history prior to October of 2023, I am a man of integrity and would rectify my account as soon as possible. Once again, she did not care, and continued to call with threatening tone and again, rude condescending comments. Once I pay this account off, I will NEVER use this institution again. The sad part is, I do not think they care about bad reviews. However, I will escalate this as high as I can, hopefully shining light on the consistent feedback that clearly speaks to the lack of professionalism that this branch manager and her staff (Megan) exudes. At some point, quality must return to the service industry.

2 /5 SweetPea Custom Crafts: Had a loan that I finally paid off. Employees dont know their own policies. The rep was constantly having to put me on hold to ask someone else for clarification. My title was held as collateral and when I paid my loan off in full I specifically asked how long it would take to receive my title. I was told 7-10 business days. I called after 2 weeks of my title still not being here and was told that 7-10 days is for processing not for delivery. Then the rep argued with me when I told him they need to teach their employees the correct way of explaining that to people and he argued with me repeatedly that they were correct in what they told me. He kept saying it takes 7-10 days to process my payment when the money was removed from my bank account the next day and I received a statement from them showing it was paid off the next day. Rip off and rude as hell. Interest rates are sky high. If they use your car as collateral they require you to purchase some insurance that doesnt actually cover anything. At one point my car broke down and I called the road side assistance that I paid for and they would only tow it 5 miles and the rest would be on me. There was nothing in a 5 mile radius so it did he no good.