1 /5 Lisbeth Lopez: The customer service is terrible and the girls on the phone are rude and laugh at you in your face. Today I had an employee named Bianey. I asked to speak to the manager, Vanessa, and she refused. She made fun of the situation so much. What is happening to me? Why do they, Lendkmark, report the car I lost in a total loss in December as a late payment. They lowered my credit score by 52 points and on top of that, they charged me $1,000 in interest for 3 months. Payment was not made because it was a negotiation with the insurance company. I always sent documents and answered calls. Does anyone know where they can help me? This Gainesville office is terrible, really dont go there, the girls on the phone are very rude.