5 /5 Patty B: Like many, for years, I used one of the online insurance companies for my home and auto. Eight years ago, I decided to move my policies to Kelly Scott and Allstate. Since then, I have enjoyed personalized, hands on, and proactive service from Kelly. If there are any discounts to be found, she lets me know. If there is ever an increase, she can tell me why. In the rare occasion we need to file a claim, she and her team walk us through it. I will never go back to a big box online insurance company again.