KAY Jewelers - Warner Robins (GA)

5 /5 Joseph Johnson: Went in for a “yearly” watch battery replacement for last 10 years. On Sunday, 5:00p, salesman told me that they he couldn’t change my batteries because they don’t have a tool to do so. I have done this for 10 years or more. Started at the mall store years ago! Wow! It was a sales woman there also. UNBELIEVABLE!!!!! Went back to Kay’s jewelry store and the “Outstanding” service that was provided to me was on point! The sales lady greeted me as I entered the store. She actually took my watch to ensure they could or couldn’t do the requested task of changing batteries. They couldn’t and she directed/referred me to Battery Source who also provided outstanding service!!!! Kudos to the sales person who answered all my questions and concerns!!! A 360 from yesterday’s service!!! Today you was the Outstanding store I have known you to be, thanks! (5 stars) they didn’t know I was in there yesterday! Pure Good Service!

5 /5 Chella Shaw: Katie and her team were AMAZING! We are getting married here in a couple weeks and my ring unfortunately became damaged with no repair possible. It fell into the garbage disposal so of course I panicked and took it straight back to Kay’s. They got me in, looked up my size and ordered a new one for me immediately. With my insurance coverage, I received my ring back in 10days! Thanks so much ladies!

5 /5 Kim Gray: I cannot say enough about Pam Davis and Kasey at the Warner Robins store. My wedding rings were lost and they helped me pick out just the right new ones. They were even on sale! Kasey sweetly asked the jeweler on Saturday morning if he could size my ring that day since I was going out of town. They went way beyond good service. Thank you again. I will be back

5 /5 Cheyenne Northcutt: I had a wonderful experience at Kay Jewelers thanks to the exceptional service from Lori and Kasey! From the moment I walked in, they made me feel welcome and valued. Both of them were incredibly knowledgeable, patient, and attentive throughout the entire process. Lori took the time to really listen to what I was looking for and offered helpful suggestions without being pushy. Kasey was equally fantastic—her attention to detail and genuine enthusiasm made the experience feel extra special. They worked together seamlessly to ensure I found exactly what I wanted, and I left the store feeling confident and excited about my purchase. It’s clear that Lori and Kasey truly care about their customers and take pride in what they do. I highly recommend visiting Kay and asking for Lori and Kasey—you won’t be disappointed!

5 /5 Maranda Tidwell: Ms. Pam was absolutely amazing to work with! I am such a picky (but plain) person & I had her grabbing 10-15 rings to try on. She stayed so patient with me throughout the whole process. This experience was so enjoyable because of her!