5 /5 Freda Gates: I recently called Allstate with questions and concerns about my auto policy and its rising premium. I requested to speak with Rachel Maldonado, the agent who helped me start my policy back in 2023. Since Rachel was on another call, I left a message. She returned my call almost immediately.
Rachel was just as kind and attentive as she was on day one. She listened patiently as I shared my concerns, and after reviewing my policy, she offered several helpful suggestions to reduce my premium.
Thank you, Rachel, for your outstanding service. I truly appreciate your support and dedication!