James ONeal: Allstate Insurance - Augusta (GA)

1 /5 Jennifer Pennington: Usually I NEVER leave bad reviews, but today I am. I called to get a quote for insurance for our cars, I gave my information, the lady came back with the quote, which was a little more than what were actually paying now, however, Im not satisfied with our current insurance company, so I wouldnt had an issue to swap... Never was I asked if i was interested in changing companies, she asked was the quote more than what youre paying now, I said yes maam, she then said oh well, have a great day, I then was utterly shocked, I said, well I guess Im not changing insurance companies today, she then said NOPE and HUNG UP ON ME!!! very unprofessional and uncalled for.

5 /5 Alicia Sanchez: Peach Orchard Allstate staff have been supportive and helpful with both car and home insurance policies. Mr. ONeal has always taken time to explain changes, options, and pros and cons. He and staff always available to reach out to.

4 /5 John Kent Livingston: My interaction with the last Allstate employee, Christopher, was very satisfactory.

1 /5 Michael Stevens: They are really giving me the run around trying to cancel my policy. I called asked them how much i owed if I canceled that day. They told me 17 bucks and some change. So I told them to cancel. Well they send me a cancel notice thats dated for 12 days from the time I asked them to cancel. Stating that they had to let my lender know. I informed them that they were aware so they asked me to send my new policy info over and they would fix it. I sent it at 1202 pm and they close at 6 pm. I called and confirmed they got it. They told me they would take care of it and send me the new paper work stating the correct cancel date. That was yesterday. Fast forward to today and I get and email stating I own 176.91. They have lost there minds. And of course there closed Saturday and Sunday. I will be handling this Monday and if it gets resolved I will change my review.

5 /5 courtney burton: I have been insured by this agency for many years, and I will say, I am very happy and satisfied. The agents when ever I call them, (for example) for proof of insurance for my employer, they are very polite and is willing to compensate my every need. Thank you Allstate for always coming to my rescue. Thanks to all the agents who are respectful and professional to make me feel like family.