1 /5 Bob Bryant: I got their top teer internet service for at least three years. During those three years the service was constantly being interrupted especially when it rained. I had reported this problem to them and it never got fixed. Every time it rained the service went down. The last time it went down of course it had rained. The service was down all weekend and into Monday. I had contacted them o Wednesday , Thursday, Friday , Saturday , Sunday , and finally Monday. At this time I had had enough. My wife and I do a lot of business on the internet and these interruptions what I had explained to Hart cable repeatedly cost us money. Another concern we had is that the speed of the internet was much lower than the speed we received.
Today almost a month after discontinuing their service I called them and asked where is my credit for the time I didnt have their service including the time before I cancelled the service. The agent at Hart cable said that they did not receive my phone calls when the service was down and would not refund that money back. They claimed that the trouble ticket and cancellation were on the same day. Which is a lie.
As far as receiving the money after the cancellation is concerned. The agent told me that it would take two to three billing cycles to receive it. That would be two to three months.
In conclusion my wife and I are very disgruntled over there service and refund process and hope they can improve these processes with there current customers in the future.