Hart Telephone Company - Hartwell (GA)

5 /5 Alison Bearer: This was the best internet we ever had. We recommended our new buyers use them as well. They did. Yall were awesome!

5 /5 Brian Brohm: I had an Internet outage on a Friday morning. I suspected the issue was caused by road construction on my street. I placed a call to HTC and a ticket was logged. A few hours later a technician arrived in a truck and started diagnosing the issue. A few more hours later and it seemed like I was the most important customer HTC has. There were approximately 5 trucks, 2 pieces of heavy equipment and 7 or 8 guys all working in the July heat to fix my outage. Needless to say, they succeeded and got the line repaired and I was back on the Internet by 5:30pm that same day. Keep in mind it wasnt my whole street that was out....just me. If this was one of the other national internet companies I would have been without Internet for days or weeks.

5 /5 Kate Martin-Wehrly: So, it seems that I got into a pretty big jam regarding out internet connection. A three day battle was won today, got hooked up with fiber optics and now the quality and speed is unmatchable. I wanted to thank all the dispatchers and workers that did everything in their power to make sure I was taken care of. Amazing response, and I truly appreciate it!!

5 /5 Kelsey M: My family has used HTC for about 7 years. We appreciate the excellent customer service as well as the reasonably priced internet, with no hidden fees or surprise charges. Wonderful company to do business with!

1 /5 Bob Bryant: I got their top teer internet service for at least three years. During those three years the service was constantly being interrupted especially when it rained. I had reported this problem to them and it never got fixed. Every time it rained the service went down. The last time it went down of course it had rained. The service was down all weekend and into Monday. I had contacted them o Wednesday , Thursday, Friday , Saturday , Sunday , and finally Monday. At this time I had had enough. My wife and I do a lot of business on the internet and these interruptions what I had explained to Hart cable repeatedly cost us money. Another concern we had is that the speed of the internet was much lower than the speed we received. Today almost a month after discontinuing their service I called them and asked where is my credit for the time I didnt have their service including the time before I cancelled the service. The agent at Hart cable said that they did not receive my phone calls when the service was down and would not refund that money back. They claimed that the trouble ticket and cancellation were on the same day. Which is a lie. As far as receiving the money after the cancellation is concerned. The agent told me that it would take two to three billing cycles to receive it. That would be two to three months. In conclusion my wife and I are very disgruntled over there service and refund process and hope they can improve these processes with there current customers in the future.