GP Federal Credit Union - Rome (GA)

Brandon Allen I absolutely loved Greater Community Bank. Their customer service, local presence, and friendly team made banking a truly personal experience. Unfortunately, since the recent transition to LGE, that experience has changed dramatically—and not for the better. While some of the same wonderful team members are still at this location (and they will be deeply missed), the overall transition has been terrible. The new systems are clunky and feel like a downgrade. One of the most frustrating changes is that you can no longer call the local branch directly—you’re routed to a generic call center that seems disconnected from the community. If LGE’s goal is to make a meaningful footprint in this area, they’re certainly making an impression—but not a positive one. I genuinely feel sorry for the employees who have to work within this new structure, especially those who once thrived in the customer-first culture of Greater Community Bank. When I first joined GCB, they had a perfect 5-star rating. That rating has already begun to drop, and based on my experience—and the feedback I’ve heard from others—I wouldn’t be surprised if it continues to decline rapidly. I’m now in the process of looking for a new bank, one that values local service and customer relationships. It’s a real shame to see such a great community bank lost in this merger.

Roogibby Gibby Great customer service and fantastic service.

Drew Beall I can’t recommend Jeff highly enough. He’s helped me set up life insurance, disability insurance, and company retirement accounts, and he’s also guided me through both my personal and business financial planning. Jeff takes the time to explain everything clearly, and I always feel confident knowing he’s looking out for my best interests. He’s proactive, professional, and has given me real peace of mind knowing my family and business are protected and on the right track. If you’re looking for a financial advisor who truly cares and delivers, Jeff is the one to call.

Amy Cinkaj I had the best experience with Jennifer! She was super pleasant and super fast about getting me approved for a loan. I recommend her to anyone..she is an absolute blessing and super sweet.

Dougwoody Best tax man ever. If he cant get you done, you cant be done.

Eli Crosby Very professional and knowledgeable advisors who are transparent about every detail. Marshall Matulia helped me purchase a 1 million dollar life insurance policy a few years ago and it has worked out great. He explained all the details and it was a very easy transaction. I highly recommend contacting Marshall or Mark if you’re considering financial management assistance.

Susan Desanto Good Place for Senior Citizen activity Good staff

derek gaines I’ve experienced nothing but great business thus far. Working on a major project with them, and “Five Star CU” seems to be heaven sent to make it happen. We’ll see how things turn out. Be back with the results soon…

CJ Holmes Great service for loans. The VP Matt Fordham is a professional and will provide excellent service.