Georgia Farm Bureau - Elberton (GA)

kim antrim How does one know they have a fantastic insurance agent? When you file a claim and get superb help from your agent during the process. Carl intervened on a few occasions and acted as a conduit between me, the customer, and the adjusters to iron out some issues. His help is invaluable!

Loretta B Ricky is wonderful. He answered all my quesitons and helped me get what I needed. He is the best!

Kathy Rawlerson I switched to Progressive in April a few days later someone tried to steal my car in vandalize a few days later April the 18th being exact I file a claim with progressive with the young man named John then Crystal Hernandez called me and took over my claim from that day She was in and out of the office I sent in paperwork, gave them my friends and family name and number for the INVESTIGATION and I had to be the work that Monday so I went out and got a rental thinking that progressive would reimburse me and take over the rental agreement. Progress gave me so much hassle with my claim they called everyone their verified all my information and still no communication I had to go into the Savannah office feeling so violated and so upset that the Manager there helped me get a rental two weeks after my car was vandalized on May 5. I was calling on my lunch break after hours and still no communication I asked for a management Miss Miriam Johnson. She never called me. I sent text message through the portal. Talk to so many different coworkers there at progressive they send emails. Text team is each other And still no communication. On May 9th I finally had a adjuster. Robert came out to my house to look at my vehicle. He did his assessment and sent to Christel but once again, Crystal said that she was to be out of the office again May 16 Christel finally gave me a call and said that she was sending my car to I AA auction house in Virginia. I quickly corrected her and told her that I am in Savannah Georgia. She giggled and said she’s sorry then the next day or a few days later, a tow truck came while I was at work and took my car.on the 19th I called IAA a day or two later they said they had my thinking it was a total loss and realize it wasn’t and quickly they call progressive and they sent my car to Hollingsworth collision and the management got my ca and was explained the damage Christel Hernandez should be fired the worst claim representative till this day, June 5, my car is still in a shop. I asked for extension on my rental and they refuse so I have to pay out-of-pocket for a rental and there’s no telling when I can get my car fixed.! so upset with the customer service in the Ohio company I wouldn’t advise anyone to get progressive and I’m gonna make it known to everyone.

Geana Dennis Jill Pierce State Farm is AMAZING! The people here are so friendly, helpful, and always go the extra mile. Every time I’ve needed something, they’ve delivered with top-notch service and a smile. Can’t recommend them enough – they truly care about their customers!

Jen B I have been with State Farm for over 20 years. They have always been so helpful with all my insurance needs and questions about my policies. Savanna Selman is a delightful young lady and has always been so nice to speak with.

Gerardo Muniz Very fast and easy to work with, the only team that actually gets your needs met. Amber was a delight working with, once I need help and action to be done. She answer back quickly and take actions.

Kelvin Searcy II My name is Kelvin Searcy Sr., I have been a customer of Andy Arnold’s State Farm for 10years. I have been a State Farm customer since I was 16 years old. The customer service by Andy and his staff is second to none. I have never had an issue that they could not help me resolve. They go all out to make sure you are satisfied and understand the product you are purchasing. I highly recommend them to anyone in search of great rates, and customer service. KJ Searcy

Kristen Hulsey Velox was great kind and quick took care of me and had me out and insured in a short time frame smooth transaction recommend them to others always great customer service from agent

Gloria Lara Valerie is amazing and answered all the questions I had! I would recommend you come by and see her for any of your insurance needs!