Bank OZK - Winder (GA)

1 /5 Jamie Partridge: Been with this bank for a couple of years..knew I should have left when I went in to deposit money and the next day it was not in my account. Had to go in the following day and they told me the teller just forgot to deposit it? Then just now we sold our house and I got charged an undeliverable mail fee. We had a forwarding mail address. Called in and was given the nastiest customer service and tone.. it’s the principle. I will be changing banks. Would not recommend this bank.

1 /5 Myers Heggood: Thought I finally found a good bank, was once again proven wrong. Was told that I could put a check into the atm and it would process the same day. Was lied to by a teller. Told them I didnt want to be able to overdraft my card, but was some how negative on my account for $36 even though I had not spent any money. Tired of being lied to time and time again by banks. Put a check in on Friday, was told it will not process until Tuesday? When I went up to the bank they acted like I should have known that, but nowhere on the atm did it say anything about the money being withheld. Another shady bank, no different than the rest.

1 /5 Buckhead Assistant: Worst experience I ever had with a bank. I am the POA for my aunt, she legally had POA papers signed and recorded in Barrow County Court house and had been banking for her since 2006 with no problem from a large Atlanta bank, and prior with wonderful relationship with the Peoples Bank of Winder and then Community & Southern, both of which were great; but dealing with the Bank of OZK has been anything but satisfactory. OZK closed her account because I would not sign as attorney in fact, even though my paperwork says POA and checks say POA. They are one in the same and it should have not been an issue, but I followed what my document said. They closed her account without the courtesy of a phone call prior to overnighting a refund check not even a note, just a slip that said non-compliance. I would never recommend this bank to anyone, they were so pathetic, it was laughable. I am having to change her direct deposit and social security deposit to her Atlanta bank, for which we have a POA account. A lot of wasted time and aggravation by their inconsiderate move.

5 /5 Justin Bucicchia: I was never given any trouble. There is a modicum of expectations when depositing a check that it may take 1-3 business day for it to post on the account. I know better than to blame the teller for them to do their job.

5 /5 Jessica Blaine: The lobby was closed due to covid, so I called to verify that I could have a debit card made in the drive thru. While I was waiting in the long line to get to the drive thru, someone from the bank called me back to go ahead and have the card made so it would be ready when I got to the window. Amazing customer service that went above and beyond.