2 /5 Amber Stewart: I was with Alfa for over 12 years until recently. When I moved from AL to GA I transferred everything to Devin’s agency. About a month ago I found out my car insurance had lapsed when I got online to renew my tag. Was so confused because I had checked my account online multiple times, and it said I had a $0 balance. After calling the agency multiple times, I finally spoke to a woman who got all of my info. When I explained that online it said I didn’t owe anything, she said that that had happened to a lot of other people and it caused their insurance to lapse as well due to lack of payment. I understand that if I have questions I could call the customer service line, but when I go online and it tells me my balance is $0, I expect that to be correct. I never received a letter or anything letting me know my insurance lapsed from Alfa. The woman I spoke to at the office said she would call me back later that day with info on a new policy since I had been with Alfa for so long; they wanted to keep me as a customer. I called back that afternoon and was told the woman was out the rest of the day. Called the next week and never heard back from anyone. This was November 18th and still nothing. I obviously had to get coverage somewhere else. So disappointed that after being a customer for over 10 years, all I get was a “sorry...it’s happened to other people too.”
