Douglas Tillman I’ve been using Hayward Brown for years. I don’t typically leave reviews unless someone goes above and beyond.
Annette is my agent ( or liaison ) with Hayward Brown and at renewal time for my auto policy she noticed that I was paying what we thought was too high of an amount.
Not only did she get me a better rate but she also got me better coverage. On top of that ; with the new policy I incurred a cost that I was unaware of. Annette felt that the charge was unreasonable and took the issue up the chain of command and as a result, Hayward Brown covered the cost.
Unbelievable customer service. Above and beyond. I would highly recommend Hayward Brown to anyone looking for a reliable insurance agent. Thank you Hayward Brown and thank you Annette.
Sincerely,
Doug Tillman
5 /5