Roxy’s Jewelry - Boynton Beach (FL)

5 /5 Keith Hartley: They were great! Thank you for taking time to show me a few items two days in a row before I decided to make a decision.

2 /5 Luz Roman-Colon: My husband and I purchase an engagement ring from Roxy herself. Maybe about 2 - 3 months later it felt like the prongs were not right because I felt a snag on the ring. Mind you, I take it off as soon as I get home from work. I dont cook, clean, shower or sleep with the ring. I love my ring and wanted to take good care of it. When I took it back to her, she wanted to charge us over $150 to send away for repairs. We didnt think it was good business so we took it elsewhere. We will not be going back to Roxys thats for sure.

1 /5 Vanessa: DO NOT SHOP HERE! My son purchased this ring for over $200 including sizing for his girlfriend and she wore it literally four or five days out of the 18 days that she’s had it in her hand and it literally just bent and suffocated her finger this morning while she was typing at work. We promptly came to this business and we were told that they could repair it for more money and the owner was extremely rude and yelled at us and said that they would fix it but not for free and that she sends it out of town and would not tell us where to what jeweler because we could go there ourselves. She insisted that the ring bent because of something she did. This place has no quality. I support small businesses but I suggest you stay away from this one. Response to your response; Final sale or not this ring should not have bent. She was doing office work when she noticed how tight it was on her finger and that the metal had started to bend and mold around her finger. We didn’t ask for a refund we asked for a repair or a replacement. Which should not cost us anything furthermore due to the fact that it was picked up 2 weeks ago. You are being very arrogant about how I posted a photo of the receipt & it being a final sale, final sale or not you should stand by the quality of your jewelry. You also failed to mention how you refused to tell us who your “out of town jeweler“ is because I told you that whom ever it is I could go there myself and you refused to share that information. You have the worst attitude for being in business, the way you have treated us is no way to treat any customers, we will be sure to never return and tell others the same. Update: 10/25/22 we have taken this ring to another jeweler and we have learned that this ring should have never been resized from a size 7 to a size 9.5….Any professional jeweler should known this very well. That is the reason why this ring easily bent in the way it did. I still stand by my orginal review that Roxy does not stand behind her products or her “out of town” and highly unprofessional jeweler whom she sends the rings off too for resizing. This should’ve never occurred when she learned that the ring was going to have to be sized 2.5 sizes bigger she should’ve immediately suggested that we exchange the ring for another item and not only that but after paying much more to have the ring resized she blamed the wearer of the ring instead of the poor workmanship on a ring that should’ve never been resized that large because it is sterling silver you can only resize it so big. Unprofessional….. I highly suggest anyone to stay away from this establishment.

5 /5 Andrea Robles: Just solely on the customer service alone, I would say, five stars. Roxy personally helped us find our dream wedding rings, and gave us the best price for the best quality rings. Completely outdid the big brand names like Kays. Would highly recommend!

5 /5 Alicia Crocco: My fiance and I brought my grandmothers wedding stone and picked out a setting from Roxy. It turned out stunningly!!! We are so excited to go back for both of our bands, which we have already picked out. Roxy was so helpful and really knows her stuff! I know people lean towards the "big box" stores, which Ive done, but I felt like Roxy really listened to what we wanted and never tried to sell or up sell or, more importantly, put pressure on us to buy at any time. I would absolutely recommend her for any occasion. Please support your family and neighborhood retailers!!