Principal Financial Group - Fort Myers (FL)

Anita Williams I have been a member with Penfed for over 30 years and have never been to a branch before. After this experience, I am grateful that I do not have to repeatedly do this! I came in person to make a cash deposit. WOW! One teller ...and shes slow like molasses going up a hill. There were seven of us in line with her and although there was another person servicing the drive thru, that lady didnt even see fit to ask to service the next person in line. Where is the customer service? Didnt give one star because she was polite when I was finally served. This is not rocket science! Since you are not equipped with personnel to service more than 2-3 persons, a system needs to be in place to avoid persons, especially retired older people to stand for over 30 minutes in a line. You have all of these chairs. Simply, have a numbered ticket system so we can sit & wait. I see why your reviews are so terrible.

nancy chappell Thank you for being prompt in response time and for being diligent in educating me so that I understand the decisions being made!

Jason Meyerson Best people I have ever met truly trustworthy and very helpful God bless you

Gabe Marrero The Banker Nate Carroll was incredibly friendly and efficient he explained everything throughly and helped me set up my new accounts in no time! I would definitely recommend others to this location and especially to him!

Jaiden Kane Xavier was extremely professional and timely! He helped us buy our first home with no struggle and really made the process as stress free as possible. His communication was fantastic and he was highly reliable.

Erica Houdyshell Cypress bank has gone above and beyond to meet my expectations. Their dedication to their customers is unparalleled and I will continue to rely on them as a source of trust for my financial means.

sue patterson Nothing but problems since they merged with Heartland National Bank. Once I get things straightened out here and settled down a little bit, then I will move to another bank.