PNC Bank - Inverness (FL)

5 /5 Gabe Marrero: The Banker Nate Carroll was incredibly friendly and efficient he explained everything throughly and helped me set up my new accounts in no time! I would definitely recommend others to this location and especially to him!

1 /5 Christina Wesley: Been to this branch twice and both times very poor customer service. First time the woman asked if we had an appointment to set up a personal account. The place was empty. Last week I scheduled two appointments to set up two business accounts. I even got call from Stephanie to ask why there were two appointments. Had to set up the appointments through the "business" section on the internet and had to include the business names of each. After arriving and waiting 10 minutes to see Stephanie she informed us that she isnt able to set up business accounts. When I told her that I had scheduled a business account setup and even spoken to her about the business account setup she said "No you didnt". Then offered to set up another appointment next week with the right person. Ill take my business elsewhere.

1 /5 Garth: Took advantage of 85 yr old senior woman. PNC is my Mothers primary bank. She asks me to help her find an account that pays better interest with no risk and I do with CIT, paying 4.85%. She reaches a transfer limit set by PNC when moving funds to the new savings account. Fine, call and see if you can write a check for the whole amount. My mother doesn’t like the phone, she insists to have to face to face conversations to do anything. My SIL takes my Mom to the bank “Do you need me to come in?” “No, I’m just going to ask them to remove the transfer limit.” Here is the shocker. A banker named Ashley sets mom up with 2 CDs paying a measly 5% interest, only 0.15% better than a savings with no restrictions. Ashley has locked up over 90% of my Mother’s money in CDs. My Mom gets confused, she can’t drive, she easily influenced, she is the person who thinks the ads on tv are actually giving away free stuff and is upset a month later when she gets a huge charge because she has a subscription. Yes, I’m angry with the SIL for letting Mom walk into a bank alone but also furious with PNC for not having guidelines to restrict workers like Ashley from putting the banks priorities over a 85yr old woman’s priorities. My Mom is on a fixed income, the high yield savings account was going to allow her to draw out part of the interest monthly for spending flexibility. Her health is so fragile she is literally an accident away from needing to be in assisted living. She’ll have to break the CDs, PNC won’t care they get to collect penalties, Mom won’t see a single benefit out the CD if she breaks it. I’m disgusted with PNC and here is the kicker. The next day, my Mom knew she messed up and a few days later when we spoke it was first thing she said and she called the bank after speaking to me and of course, Ashly informed her it was $700 fee if she had to break a CD.

1 /5 Ron Hansen: First, I would like to say that this review is not for the local branch. I would easily give them 5 stars. Let me just say that the only reason we stay with BBVA is that we love the people at our local branch and we’ve always had excellent service from them. Otherwise, we would have closed all our accounts and found a more competent company. If I could give negative stars to the mortgage loan department, I would. My wife and I decided to refinance our house to get a lower interest rate. Keep in mind, we didn’t have to refinance, because we were handling our existing mortgage easily. We weren’t affected by Covid or any other adverse conditions. We just wanted a lower interest rate and our payments would be reduced by $200 per month. Oh, one thing, this was started one whole year ago and just closed this week. Were we marginal risks? No. Our credit rating is in the high 700s. The equity in our home was over 50%. Our income was adequate to qualify and no late payments on anything. This loan should be a slam-dunk, right? Wrong. We filled out all the paperwork at least 7 or 8 times. They always needed something else. These were the same things that were just given to them over and over. Communication was non-existent. I would call almost on a daily basis for updates and got voicemails and no response for weeks at a time. I have pages of dozens of emails, most with no response. We paid upfront for an appraisal that was recertified at least 3 more times. Even the appraisers were wondering why they were being sent out. We got to know them on a first name basis. We had to get a new survey, because they said the one we had was too old. Keep in mind, nothing has changed on our property since we bought the raw land and built our house on it. These 2 items cost us over $1000. I was getting payoffs from my existing mortgage company every month, because they kept telling me, when they did talk to me, that we were closing. I have 16 different closing estimates over the year period. First, we were supposed to get $2000 back at closing, instead we wound up paying over $1400 to close. When we finally closed, they were supposed to wire the money to the title agency to pay off the mortgage, fees and finalize the closing documents. BBVA sent the wire to some title agency we never heard of. By the time they got the money to the correct place, it was about 9 days. The only reason it was that soon, is that the local title agency was on the ball. If it was up to BBVA, the money would still be bouncing around the country. I could go on for pages about the incompetence of the loan department at BBVA mortgage loan department. If you want to hear more, if you decide to apply (bad idea), please contact me first. PNC bank will be taking over BBVA soon. Will it get better? I doubt it. Some of the people I was dealing with came from PNC.

1 /5 Laura Stover: Worst bank I have ever dealt with, I received a money order that was never cashed and when I called them because I couldnt sign onto my online banking they informed me that they closed my account, they just said they suspect that the MO wouldnt be paid so they closed my acct, no calls to let me know that it may be fraudulent or anything, now all my autopays are all messed up, this bank has been a nightmare since day one. No customer service on weekends and half the time you call you cant even reach the automated service.