1 /5 William Smith: I drove to your Ocala office in my 27 year old BMW today because it has low mileage (an antique - always garaged and babied) and should qualify for a low mileage discount. I wanted your agent to visually look at the odometer and divide the miles by 27 years to show the average miles driven per year. Your agent refused because she needed recent repair invoices: no exceptions! She also never introduced herself so I had to ask for her name and when I mentioned that my wife just passed away last month, I expected an act of sympathy of "Im sorry for your loss" or something but she said nothing. I have remained a customer with your agency for many years and I hope I never have to work with her again. The last time I was in your previous office location, your agent put out her hand, introduced herself and asked me if I would like a bottled water or coffee. I did not get that same welcoming warm greeting this time.
