Melissa Ems Insurance Agency - St. Petersburg (FL)

Emily Smith Agent found the type of liability insurance I needed for special situation. Very reasonable pricing.

Oni Love James Ospina was my agent, he was very nice and helped me find the best quotes. The process did not take much time, very happy with the service. Thank you, James.

Deviny Griffith Formal Complaint – False Policy Information, Unjust Fees, and Poor Service To Whom It May Concern, I am writing to formally express my deep frustration and disappointment with the way Progressive has handled my policy and my account. While I understand that my policy has been canceled—and I have already spoken to a representative—I feel compelled to document the serious issues I’ve experienced due to Progressive’s internal errors and lack of accountability. To begin, it is clear that false or inaccurate information was entered into my policy, which triggered a snowball effect of completely unjust fees—all of which were through no fault of my own. Rather than correcting the issue when it was first raised, I was met with vague responses, misdirection, and additional charges that continue to make no sense. I was also billed for documents I never received by email, mail, or through any online access. Charging customers for materials that were never provided is not only unethical—it borders on fraudulent. This entire experience has been marked by a lack of basic business communication, transparency, and accountability. Every step of the way, I encountered representatives who either could not provide clear answers or appeared insufficiently trained to handle the matter professionally. The disorganization and inconsistent information I received only added to the confusion and financial strain caused by these errors. At this point, I feel that I’ve been taken advantage of and misled, and the situation reflects a serious breakdown in both customer service and internal policy management. I am requesting that this matter be escalated immediately and fully reviewed. I expect all erroneous charges to be removed and a detailed explanation provided of how these errors occurred and what is being done to prevent them from happening again. If this issue is not resolved promptly and appropriately, I will have no choice but to escalate my complaint to the insurance commissioner, the Better Business Bureau, and other consumer protection agencies.

Thomas Phenomenal customer service. Spoke and dealt with Heather and was a huge help. She was able to get me homeowners insurance around $1,000 less than what I was previously paying. Do yourself a favor and reach out to Heather. Thanks again Heather.

Jose Luis Aylagas Working with Melissa, from the Billiet Agency was a great pleasure. Not only was she prompt in every response but she was extremely knowledgeable and helped me navigate the complex home insurance market to receive the best policy I could. I will 100% work with Melissa and the Billiet Agency again.

Jorge Guerra Mrs. Francisca found me an excellent price on my 100% recommended insurance and her spectacular service

quincy cockburn Tanesha did a wonderful job on assisting me, couldnt ask for a better insurance agent. She was very patient, very polite and made sure that I got the best insurance that suited me. Customer service 10/10!

Evelyne Tilus Great she was very nice, with a great attitude.

Gary Ventresca Labri Hicks is wonderful. She has provided outstanding, knowledgeable service. She has helped us navigate the very difficult insurance environment in Florida and has earned our support. I highly recommend you contact her to assist with all of your insurance needs.

Tamires Paiva Highly recommended, you may be happy to pay for the best customer service, Sandra and Carmen are always friendly and available, both takes their time, answering all your questions, being patient. I am really happy that I found an insurance place like this.