FRP of Florida (Halifax Insurance Partners) - Ormond Beach (FL)

Deviny Griffith Formal Complaint – False Policy Information, Unjust Fees, and Poor Service To Whom It May Concern, I am writing to formally express my deep frustration and disappointment with the way Progressive has handled my policy and my account. While I understand that my policy has been canceled—and I have already spoken to a representative—I feel compelled to document the serious issues I’ve experienced due to Progressive’s internal errors and lack of accountability. To begin, it is clear that false or inaccurate information was entered into my policy, which triggered a snowball effect of completely unjust fees—all of which were through no fault of my own. Rather than correcting the issue when it was first raised, I was met with vague responses, misdirection, and additional charges that continue to make no sense. I was also billed for documents I never received by email, mail, or through any online access. Charging customers for materials that were never provided is not only unethical—it borders on fraudulent. This entire experience has been marked by a lack of basic business communication, transparency, and accountability. Every step of the way, I encountered representatives who either could not provide clear answers or appeared insufficiently trained to handle the matter professionally. The disorganization and inconsistent information I received only added to the confusion and financial strain caused by these errors. At this point, I feel that I’ve been taken advantage of and misled, and the situation reflects a serious breakdown in both customer service and internal policy management. I am requesting that this matter be escalated immediately and fully reviewed. I expect all erroneous charges to be removed and a detailed explanation provided of how these errors occurred and what is being done to prevent them from happening again. If this issue is not resolved promptly and appropriately, I will have no choice but to escalate my complaint to the insurance commissioner, the Better Business Bureau, and other consumer protection agencies.

PETER Garzetta An easy auto insurance process. The agent I dealt with, Sonia Soto, from Casual Insurance Co., is OUTSTANDING. She is an asset to the company. Highly recommend her.

JA Webby Great service and a fair price on my car insurance, also having Connie look into renters insurance for me. Love the atmosphere. I would and do recommend A&C Insurance Agency to all my friends. I wont go any place else for my insurance needs.

Betty Borges A well oiled machine!! Gavin Seward was amazing to work with. He had incredible patience with me. He explained the fancy insurance jargon into laymens terms so that I would understand the coverage that I had. I got better coverage for less monthly cost. The support staff was also great to work with. I would encourage everyone to at least have a quick policy review with Gavin. We are so happy we moved to State Farm.

Hope Conroy If youre looking for an insurance agent who genuinely cares, look no further than Corey. I can’t say enough good things about him. Insurance can be so confusing to me, but Corey always takes the time to patiently break things down in a way I can understand. He never pushes a certain policy just to make a sale—he genuinely looks at all the options and helps guide you in the best direction, even if it doesn’t benefit him. I’ve recommended him to my entire family, and hes saved us all so much money while making sure we’re properly covered. One time, he even spent over an hour on the phone with me helping resolve an issue with my insurance—going far above and beyond what most agents would do. His dedication, honesty, and customer-first approach are unmatched. Corey is the absolute best, and we’re so grateful for everything he does!

Doug Thomas We bought a new roof and decided to seek a lower premium on our homeowner’s. So we contacted Lisa Arnold at Brighthouse (new to us). She was quite prompt in supplying quotes and info. In discussions we found her to be refreshingly honest and open in her recommendations. If you’re seeking homeowner’s or a new carrier, we suggest you start here.

Kyle soderstrom Getting new insurance can be a bit of an intimidating process especially as someone who has recently turned 26 and has never had their own individual insurance plan before. I felt unsteady going into my search for an insurance plan but the moment I started talking to Paul from Get Insurance Anywhere I felt so much come off my shoulders as I instantly knew I was in good hands. Paul made the process so much easier for me and saved me a lot of money and stress in the process. Couldnt recommend him more!

Tammy Lehner The ladies at the Insurance company are very knowledgeable, friendly and will help you with all your Insurance needs. My husband has been with this Company for many years.

Blufirewing _ Very kind and patient. Helpful in answering all the right questions. Great experience.