Brown & Brown Insurance Services, Inc. - Vero Beach (FL)

1 /5 F S: If you are smart, you will not do any business with Brown and Brown, whether it is commercial or individual. Find a broker who answers the phone and knows business. I could not reach them for weeks. By the time someone return my call, they are clueless as to how my policy works. Their agents come and go on monthly bases. Very unstable business and no management. They will not give you a Florida local number to their location but only an 800 #. Disastrous, none existing , not knowledgable agents. Two to four years in business and clueless. I have homeowner insured and wanted to insure a piece of jewelry. The first question was not the value of the jewelry but my DOB. The agent was getting a quote on line not by collecting relevant information and calling back with a quote from couple of insurance companies. In addition, my current policy number and who handles it changes on monthly bases over the last 10 years. The change pertains not only to an agent but also location of the agency, all over Florida. This business is a hoax which sole purpose is to stuff Mr. Brown’s pockets. Do not think you will ever talk to and agency manager, they do not talk to their customers no matter what the problem maybe. They do not have phone numbers!!! The person I spoke to said he would CANCEL my policy when I said I will transfer it to another brokerage firm which has a customer service. He was clueless what I was talking about. Of course I forbid him to touch it or make any changes. Disgusting business to deal with. Do yourself a favor and find a real, professionals. Do not fall for the “kiss up” reviews by friends or members of the agency, or people who did business and never needed service.

5 /5 Amber Armenta: I was very pleased with how quickly and easily Brown and Brown Central Coast Insurance Agency was able to assist me in getting homeowners insurance. Rosa Avelar was the agent that assisted me. She is very courteous and professional. She made me feel important and provided me with great service. Rosa is not your typical insurance agent. She goes the extra mile to be sure you have the right amount of coverage for your situation. After being involved with another agency and due to their lack of involvement and communication my previous homeowners insurance was to be cancelled so I reached out to Rosa and right away she got involved and resolved the matter in a timely manner. Thank you so much for your help!!! I Highly Recommend Brown and Brown Insurance Agency.

5 /5 Jackie Potts: My main contact has been Jean Knutson. My secondary contact at Brown and Brown is Ann Marie Tyler. Both of my contacts are always right there to handle any of my needs or questions within minutes. They are both very conscientious and have taken great care of Lipton Toyota.

5 /5 J Gary Moffat: Roger lynch and Jeanie do a fabulous job for our family. Thanks so much.

4 /5 Richard Ataman: Brown and Brown are responsive to customer needs. Sometimes its a little difficult to contact staff.