Bristol West - Sunrise (FL)

1 /5 Seth Heggart: They refuse to provide you with an SR-22 if you relocate. I live in Colorado. In Colorado, if you want to get a new drivers license, an SR-22 is required. .... but Bristol policy is that they do not provide it for anybody relocating. They also comped only 400 for a hit and run and covered just three days with a rental. It wasnt until after I got the policy that I was told its a "high risk" agency which apparently sets a different standard for interdepartmental rules and regulations. Had I known that, I wouldve stayed with Root. Root is a phenomenal agency but I thought Bristol had a lower rate. After I signed the initial policy, I was called the following week and was told they needed to add something else on which then jacked up my payments by 80 dollars, rendering them more expensive than Root at that point. There wasnt any point in me switching and I regret this. Ive held a policy with them for just over one year so there has been some time and grace on both sides.

1 /5 Tanvir Wani: I have never dealt with a worse insurance company in my life. My monthly premium was $233, and after switching my car, they suddenly tried to charge me $2,000 PER MONTH—absolutely insane! No logical explanation, just greed. Their customer service is useless and rude, offering no help whatsoever. It feels like they are just looking for ways to rip people off. On top of that, when I tried to cancel, they slapped me with a $358 cancellation fee! This company is nothing but a scam. DO NOT WASTE YOUR TIME OR MONEY! There are plenty of better, more honest insurance providers out there. Bristol West is a complete joke! Avoid at all costs.

1 /5 Mark Gonzalez: They keep going up on my payments and I wanna know why?? This has to STOP goddammit!!! It started with 123, then 124, then 128 NOW 135???? WHAT THE HELL IS GOING ON????

1 /5 C Green: I would rather give a different rating, but there is no options of negative stars. I was involved in an accident where a driver (car was insured with Bristol West) hit my car at a stop light. It’s been over a month and they are still “figuring out liability”. I asked the adjuster several times how long should i expect before i can get my car fixed. the adjuster kept giving no answers. I came here to read about the company and read numerous ratings and can see that i’m not the only one that has had bad interactions with this company. Please, please do not get a policy from this company! I understand insurance can be expensive due to age, driving record, and money but you do have a responsibility to other drivers on the road. If you don’t have a reasonably good insurance, it’s like you don’t have insurance at all.

1 /5 Tisha F: Caution to all current and future customers: This has been one of the most frustrating insurance experiences of my life. What started as a small billing discrepancy with Bristol West-via a policy managed through their partner, Jerry Insurance--quickly turned into a mess of miscommunication, deflection, and wasted hours. Jerry tried to blame Bristol West. Bristol West, on the other hand, told me theyre independent and suggested I escalate the issue to Jerrys leadership. Odd, considering Jerrys own website proudly states they are "celebrating 4 years of partnership with Bristol West." So, which is it? A real partnership or a convenient excuse to avoid accountability? This is not a good look. You cant maintain a consistent business relationship without contradicting each other--and I can only imagine how much crookedness hasnt surfaced yet. I provided everything: payment confirmations, chat transcripts, support emails--you name it. Yet instead of resolution, I was passed around and repeatedly misinformed. Bristol West acknowledged Jerry caused part of the problem, but still expected me to pay the price. Their "Resolution Team" contradicted themselves constantly--one moment blaming my bank, the next claiming fees were waived, only to send new balances afterward. They reminded me Jerry was "independent," but kept pointing me back to Jerry to fix their mess. Lets be real: Bristol West (a Farmers Insurance company) outsources customer acquisition to third-party apps like Jerry--and that creates a huge disconnect where no one takes ownership. Calls are routed to foreign agents reading off scripts with no power to help. I spoke to agents named Zeenier, Welakazi, and Phirdose--none of whom fixed anything. Even canceling auto-pay was complicated. Then they had the audacity to send a survey about how the experience went. If you value accurate billing, honest answers, and actual accountability, do not trust Bristol West. They market themselves as reliable--but behind the scenes, its a broken system built on scripts, blame games, and poor communication. As Warren Buffett once said: "It takes 20 years to build a reputation and five minutes to ruin it." Clearly, Bristol West hasnt figured that out.