1 /5 Deborah Roberts: I have been with Brightway 10plus years and will be securing a new company for my needs. I found the agent(Jenni) I worked with to be unknowledgeable, rude, and unresponsive. I had been non-renewed at the time and I had called her to discuss options. She was on the phone with another client and I heard her being given the message. I then sent an email thinking she would call later..nope. And her knowing I was uninsured, unable to work and having to get Ubers to run my kids around. The product she had secured did not even meet my needs. I would have been uninsured for a portion of my driving, unknowingly. And this is specifically why I was looking to acquire a new policy. What is unfortunate, is that I left a verbal message with the owner/operator of Brightway Largo, Rich Saltzman, indicating my displeasure and he in turn contacted this agent. She then called me to discuss “our issues”. Well, needless to say, this did not go over very well with me. If you want to call your employee to get their side of a story before speaking with your customer, so be it. But, you may want to tell them to keep that on the QT. I see now though that Brightway does not put its customer first and that this mentality is top down. I called the owner once again leaving a message that I would be pulling my business and as expected, I have yet to hear from him. This is not the way you run a business. On the flip side, I have acquired a new agent who was able to exceed my expectations and get it at $50 less per month.
