1 /5 Jim K.: I went to the credit union at the time of the economic crisis, tired of big banks. After years of being a member since then I have been very disappointed by Travis, especially the branch that I frequent, the hilltop Richmond branch. For the longest time even the physical facility was problematic, the door to the ATM vestibule and the card swipe did not work and the ATM were always down for one thing or another; it was almost a year before they fixed the entrance and upgraded the ATM, I have found the phone customer support sorely lacking, they often say they are making some requested change to my information, and never follow through.Even when I updated my phone number myself, the system retained my old number, and when they froze my account for two small Walmart purchases, an entity that I buy from online regularly, I was unaware because they were sending notifications to my old phone, so instead of emailing me, they just shut everything down, leaving me to scurry around worridly on a Saturday night after having my card declined. I hate to say it but I am ready to return to the Bof A, I am just sick of thier unprofessionalism.
