Travis Credit Union - Richmond (CA)

5 /5 Leah Bunday: I can not say how much I have benefited from banking with Travis Credit Union. My credit has jumped over 80 points since working with Indira. She has been such a gem and supporter in my financial growth. I feel like she really cares.

5 /5 Tboo: I was in bank hell. Ally bank was awful and I needed a new bank. Found local Travis credit union and had an issue due to my own mistake with online sign up. So customer service was wonderful on the phone and I had to visit the Richmond branch to fix the issue. The person in customer service was incredibly helpful and flexible along with the manager when I explained my situation trying to resolve my issue. I am so pleased with how I was treated. The app is backwards compatible with my old phone, and I can’t say more about this credit union so far. Only hitch I heard of is getting purchases declined via the visa feature if you do unusual purchases to stop fraud. Was told to let them know if you plan on using the card out of state or for big purchases so this doesn’t happen. Supposedly soon you can verify this in the app but not yet. So far so good. Thx Richmond branch of Travis!!

1 /5 Tangie Oliver: They closed the Richmond branch without any notification! Several members pulled up to find the doors closed, atms not working and signs on the door saying to either go to Vallejo or Concord branches. How inconvenient is that? Then, you call the number and they dont know anything either. Bad business!

1 /5 Jim K.: I went to the credit union at the time of the economic crisis, tired of big banks. After years of being a member since then I have been very disappointed by Travis, especially the branch that I frequent, the hilltop Richmond branch. For the longest time even the physical facility was problematic, the door to the ATM vestibule and the card swipe did not work and the ATM were always down for one thing or another; it was almost a year before they fixed the entrance and upgraded the ATM, I have found the phone customer support sorely lacking, they often say they are making some requested change to my information, and never follow through.Even when I updated my phone number myself, the system retained my old number, and when they froze my account for two small Walmart purchases, an entity that I buy from online regularly, I was unaware because they were sending notifications to my old phone, so instead of emailing me, they just shut everything down, leaving me to scurry around worridly on a Saturday night after having my card declined. I hate to say it but I am ready to return to the Bof A, I am just sick of thier unprofessionalism.

1 /5 Marie Sibbu: I called and all i get is an automated service machine that doesnt have an option to speak to a representative and just hang up on you and theres no way to speak to a live person. How are you going to communicate with someone if your option is to talk to a non sense machine only.