1 /5 Miguel: I was not greeted with respect when I walked into the office. There was no presence of any agents. After about a minute, a lady showed up and just asked me "what do you need?" instead of welcoming me into the office. I went there to cancel my policy because the insurance company raised my policy and it was more than 200% increase, which is surprising to me since I dont have any tickets on my record. I had an accident months ago but it wasnt my fault and no one was injured. Minor accident of just a touch. I was then directed to an office there where there was a lady that mistreated me, she was making offensive gestures while she was speaking to me. On top of that, she was pointing at me. I only said my name and nothing else, she was confusing me with another person. I did not say my policy number or my full name and she was already saying how bad of a driver I am without even asking me for my full name or policy number. Her tone was very discriminatory and offensive as if I was her enemy. Never said a single bad word. I expressed to her that her attitude was condescending and that she should not be mocking people. Her response was that thats how I behave and thats just your opinion" Then she said if I cant help you then bye, bye. I spoke to the supervisor there and he was a gentleman. I respect him, very humble and he listened to me. I wont come back. Truly dissapointed !