Pacific Affinity Insurance - Moorpark (CA)

5 /5 Kelly Jones: Carla Sasaki was amazing throughout my entire process. She is very knowledgeable and willing to go the extra mile to make sure you understand the details. I’d highly recommend Carla to others looking for insurance. Great job Carla!!! Thank you

5 /5 Cecilia Hernandez: I have had mercury for a long time because the customer service is excellent and they look out for your best interest. I tell other people about mercury.

1 /5 George Stumpf: Stay as far away from this company as you can -They refused to help me when I was hit by another car since I only had liability insurance -When I won the settlement, it took them a month to put my new car on my insurance -When they finally updated it, they raised the rates -They asked for and I submitted the settlement paperwork, but they still canceled my insurance without telling me since it wasn’t the “proper” paperwork -Through this all, “Tony” the owner was supposed to reach out to me at least 6 different times. He failed to do it even once. -They said they would reinstate my insurance, but said they would have to raise the rates (for the second time in a month) because of “CA” -It’s now been five days and still haven’t heard from them

5 /5 Sonalii Castillo: Carla Sasaki was wonderful, knowledgeable, and made sure that I was well taken care of and understood in my insurance needs.

5 /5 Tracy Gore: Exceptional customer service! I was so impressed with Carla. Her patience, amiable personality and efforts to find me affordable policies which also would make me feel comfortable with the coverage.went above and beyond! This level of care and knowledge is what will keep me bundling policies - car, home, earthquake- with this agency in the years to come.