2 /5 Tanecia Crystian: It took over 9 days to get the loan. I couldnt get the agent assigned to my account to return my calls or e-mails. I would try to ask her questions about the loan and how it works because it was my first time doing this type of loan but she would cut me off mid sentience and give me short, vague answers which kept me totally clueless about the whole process. I took a total of 3 days off trying to make myself available for her, shed say she would come take photos of the car and then I wouldnt hear from her for a few days. I wanted to go down to the office and demand that she communicate with me and keep her commitments to me but my husband asked me to wait because he feared that she would deny my loan if i made her angry. I was about to call the manager when she finally called and apologized. Right before the loan was finalized she started talking about EXTRA insurance for my home and medical bills and the way she worded it, i felt i had to choose to take it in order to get the loan. It wasnt untill after i had signed my agreement that I saw a sign on the wall saying it wasnt necessary. That made me even more upset, because who REALLY goes into an establishment and starts reading all the signs posted. She could have verbally TOLD me when she was giving me the "sales push" for that insurance that i didnt have to ACCEPT it in order to get the loan. I found the experience unnecessarily stressful and I believe that if I had a diffrent agent I would have had a better experience. I dont blame the lender for my experience, my credit is poor. However, if you get the agent i was assigned to be stronger than i was, dont let her gloss over your questions. Be firm! If she wont return your calls ask for a different agent. Good luck.
