5 /5 Rebecca Rossi: This review is for Carol, who provides the highest level of customer service and is always available (and happy) to help! I was involved in a small accident. She chased down my correct contact information, proactively called me, gave me all the information needed to file my claim, coordinated speaking with the other insurance agency when I didnt have access to their site, walked me through the process and requirements for submitting forms to the DMV-- and so much more. I would give her 20 stars if I could. Thanks, Carol! While I dont want to be in another accident, I cant wait to work with you again.