1 /5 Maria Carolina Mosmann: If I could give 0 stars, I would.
This company is absolutely unbelievable. I’ve been trying to pay off my car for over two weeks, and the experience has been a nightmare. Every single time I called, the call mysteriously “dropped.” I had to call them myself to ask why my account wasn’t fully deducted even though I had already made the payment — and still, nothing was processed on time.
I then sent another email with all the details they requested, but never received a response. When I called again, I was told the money had finally been deducted from my bank account — yet I’d still have to wait another week for them to “confirm” the payment. On top of that, they said it would take an additional three weeks to mail me the title, and if anything went wrong on their end, I’d have to wait another three weeks beyond that.
To make matters worse, they claimed my phone number was “disconnected” on their system — the same number I’ve been using to call them nonstop. Strangely enough, when my payment was delayed, they had no problem reaching me at that exact number.
This company is unprofessional, unreliable, and careless with their customers’ time and money. I will never purchase through them again, and I strongly advise others to stay far away.