5 /5 Michael Dunn: As a Google Local Guide who has worked with multiple State Farm agents in the Bay, I can say without hesitation that Joseph Freund State Farm Agency is the best in the Bay Area and San Francisco by far.
Michelle Ezzell is the reason I’m writing this. She didn’t treat me like a transaction — she took the time to learn about me as a person, understand my needs, and do a true account review. She genuinely connected, found ways to save me money, and followed up within an hour, not the next day. In the Bay, I’ve had agents pass me off to staff or make me wait a week. Michelle is the opposite — quick, thorough, and genuine.
His agency and her service go beyond the industry standard. You won’t get this kind of attention at AAA, Progressive, or Geico. Don’t shortchange yourself chasing the lowest rate — those companies won’t explain your policy or offer a review that could save you money. And no, I don’t work for State Farm — I’m sharing this because they’ve earned it.
Regardless of who your current agent is in the Bay, you owe it to yourself to see what Joe and Michelle can do for you. Their service isn’t just better, it’s in a league of its own. Five stars without hesitation.
