Financial Aid Office - Santa Monica College - Santa Monica (CA)

5 /5 Nevaeh Johnson: Everyone I’ve spoke to at Smc finical aid was not only difficult but incredibly rude. Tracy changed my perspective on this office entirely. She is amazing, kind and helpful!

5 /5 Aidan: Smc has a decent financial aid office, everyone we spoke to was extremely helpful and definitely led me to actually receiving money I was owed. I do really wish they had a higher amount of staff as the waits can be quite long but if your willing to just spend the time and talk to someone face to face their 100% going to help you. Most of these reviews are complaining about the phone lines and if theres anything ive learned its that simply going in will always result in a better outcome when dealing with financial services, so please take the time to go in and meet with someone instead of wasting your time on the phone.

1 /5 Jerrimiah Begay: They are soo slow, I don’t understand why you have to attend your classes first before you get your aid. Other colleges usually disperse it before and then bill you for the classes and if you don’t pay for it they then send it to a credit bureau even if you don’t attend the classes. Idk if that tactic is purposeful but what dislike here is feeling lost and not knowing if you’re even getting award or not. Bc I have not had anything updated. I submitted everything and loos good on my part but for them I am getting nothing and I have no time to get into this office due to my schedule.

1 /5 Osk: Incompetent and rude, especially Cesar Casillas. I would recommend directly speaking to their supervisor, Stacy Neal, if you actually want anything to be resolved

1 /5 Triston Harvey: I sat in line from 8 am to 3 pm and spoke to someone for 45 seconds before they HUNG UP ON ME!! I do not know what to do and I am at a complete loss. I dont know how I am expected to afford college when being treated like this. I will be reaching out to the Deans office about my experience and I stress everyone else do the same.