Fidelity Investments - Pasadena (CA)

1 /5 Cesar Lopez: I want to share my experience visiting Fidelity Bank. I arrived with my friend, whom I convinced to withdraw her money from the bank where she doesnt receive good interest. We arrived trying to find employees who would serve you as they usually do with kindness and respect. No, here there are some conceited, arrogant, spoiled guys as if the bank belongs to them. We did nothing and preferred to leave...

3 /5 Elia Sun: I like Fidelity. Overall they are better than Schwab or Vanguard. However, sales pitch calls, no good. Stop it. To be fair, no calls since this posting. Thank you

1 /5 gerald petievich: I went to this office today to close an account Ive had open for years.The Fidelity employee at the desk declined abd told me they didnt do that there. He told me to to call the Fidelity main number and keep saying "Representative" if I had trouble getting through to someone.

5 /5 Kate Poppins: Every person was very polite and helpful in the office.

1 /5 RyanLA: Today I had a very poor experience. I made an appointment through an advisor I had spoken to on the phone, he made the appointment for me, for 11am. I drive 30 minutes to get there and Im excited to proceed. 1. I am told there is no appointment and that the advisor made an error and the administrative person blamed that person. I am told to wait until an advisor becomes available. 2. Three different clients walk in and they are all helped while I am sitting there. One lady says she is making a "large infusion of cash" and three people come to help her and they continue helping her for 40 minutes. 3. A women of color walks in and a gentleman from the back addresses her in the lobby in front of everyone and says "account ending in so and so, your account has restrictions and is closed." He takes her to a room after she protests her account information is being spoken about in front of everyone. I continue to wait. 4. 45 minutes later, three other people come in, they are all helped, I continue to wait. 5. 50 minutes later, I leave. I think this branch needs a desperate retraining of their staff in the fidelity model. I hold the branch manager directly responsible for this and I would encourage corporate to immediately respond.