Farmers Insurance - Max Soliz - Auburn (CA)

1 /5 Melissa Cornelius: Called last year and had a nice conversation with Josh, he said he would try and lower our policy amount and get back to me. He never got back to me so I figured he forgot. No worries, so I called and left him a VM and Max a VM, both on their cells. Neither got back to me so I thought maybe a family vacation. I still tried for a couple weeks (my cell phone records document this to both their cells as well as the office line) and left multiple voicemails at each, with no response. My policy auto renewed at the higher price and I decided to just forget about their poor service until this year when I got my renewal. I called their office line, which gives their cell numbers, and I called both twice, and the calls dont go through. Super frustrating, I really liked working with a local business but they are unreliable at this point so I had to call Farmers 800 number to cancel my policy and went with Homesite, they were super helpful and actually return calls. Good luck if you choose them, they are absolutely great.... if you can get them on the phone.

1 /5 thinkjason Smith: I canceled my insurance after 20 years of never missing a home or car insurance payment. My replacement home and car coverage were sent to them exactly on date it was to be canceled as well left voicemails with the owner of date of cancelation and his son who seems to actually respond. My new insurance company also left multiple voicemails and then emails with the new coverage and cancelation date. Max solid insurance turned my account over to a collection agency for payments not made a month after cancelation even though I spoke directly to josh soliz. I just paid the collection agengency since after 20 years of dedicated being a client they dare to extort me for a service not rendered and assured me via phone would be canceled....obviously their business needed the $300 so bad they have shown what a 20 yr client is worth....not a follow up call just extortion through a collection agency. Max son even told me on the phone his Father Max is not always current on checking emails .....I am astonished they are even in business and ashamed I was their client.

5 /5 Nicole Cash: Hands down the best people to have as your insurance agents, they only have your best interests at heart! Very family oriented, I will continually be a valued customer, and refer others to them!

5 /5 Ed R: Great insurance, but closed for now