Farmers Insurance - Maria (Candy) Melara - Modesto (CA)

Natalia M My husband and I own a construction business in Marin. We have been doing business with the Whitecap team for several years and they have always exceeded our expectations. Their service is prompt and personable. Both Matt and Alex are reachable and knowledgable; they have always taken the time to answer any insurance-related questions we may have (no matter how simple or complex our questions are) and have continually offered the best insurance advice/options for our company. Together we have navigated multiple complicated situations such as audits and claims. We appreciate the Whitecap team for their patience and professional services. We highly recommend Whitecap for your insurance-related services and needs!

Ruchit Rane Holly and her team are amazing. Very professional and their quotes are very competitive too. They have been handling policies for all my businesses for couple of years now and till date I have had no issues. I highly recommended everyone to give them a chance and I am sure you won’t be disappointed. Having them as my insurance agents has turned out to be one of my best decision. They are always available over a call whenever I need help. Thank you team for everything!

Ashley Burkett Very convenient in a timely manner. I was first skeptical about going through Insurance because back in the day it would take forever you had to mail your phone and now Assurant partners with other phone companies such as Batteries Plus to fix my phone screen. Batteries Plus was literally right down the road and fixed it at 5:00 p.m. in the evening. I am extremely satisfied. I only had to pay a $29 deductible. I had insurance covered on my phone so not sure why I had to pay something but I was willing to pay it gladly.

Michael Indaburu EJ helped me set up my business insurance. After talking to several different agents, EJ really took the time to coach and guide me through the process of all the proper insurance that goes into forming a business. What seemed like a daunting process turned into a great experience and I continue to refer EJ to other business owners as well! Thank you EJ for providing great rates, great options and great service!

Layne Zimmerman Honestly, I have never had better service than I get with Gail‘s office. I switched insurance companies only about a year ago and have been just delighted by how thorough competent kind supportive everyone is there. And they are so quick to respond to.!!

Gustavo Caro I just want to say thank you to Natalia Baclini, Andrea Duran, and Gabriela Villegas from Atlantis Insurance. This team is amazing, and I’m really glad I chose to work with them. Natalia gave me the best customer service I’ve ever had. I was on a tight deadline to get my truck insured, and she made it happen fast, plus she even got me a discount. I had the chance to meet her in the office, and she took the time to clearly explain everything. She made the whole process super easy and stress-free. Andrea handled all the permits I needed to haul containers from the ports. She’s great at keeping you in the loop and gave me updates throughout every step of the process. Her communication is excellent, and I really appreciated that. Gabriela helped me set up auto-pay, and made it quick and simple. Just one less thing to worry about! Honestly, the whole team at Atlantis has been great. Friendly, professional, and on top of everything. I couldn’t be happier with the experience.

Niel Wiencek A Claims adjuster tells the HR person in an email they forgot I was CCd into that I am not Insured by ICW because the company I work for is a different brand & insured by a different agent. Technically this is Defamation and Slander, because the agent is now 3rd party and not affiliated to me anymore according to ICWs words. They used this loophole to avoid having to treat my Concussion & Cervical Damage. As well denied the treatment needed, yet authorized unnecessary treatment. No measurements or concerns for the wellness of the injured worker, but have the WC Doctor sign me out because I didnt want an epidermal. No epidermal no alternative choices, no options. Little Providence of Mary Doctors said I need a neurologist to identify and treat the area correctly. ICW immediately denied this. Three MRIs for them to deduce I dont have Cervical Damage or Head Injury. They treated my injuries as if I had a sprained ankle. I would get wicked headaches driving the few miles to the doctor. I asked for rides to and from and they refused. Thier WC Doctor didnt evaluate me, instead got mad I didnt agree the election was stolen and became more irate I didnt agree to any ideology of the 45th president (who failed to do the job) would fall in line here. Trump didnt stay president so the WC Doctor took his anger out on patients. Because no one believes the patient over the Doctors words, Hello? If you find yourself injured and insured by this company get an established lawyer who wont be swayed to settle. Big companies and these insurance companies who do not take care of its customers & citizens of the United States of America leave them behind to struggle, & eventually causing homelessness. Later these two faced companies will show they give, while creating in a different area the homelessness they claim to be helping. Like religious establishments who specifically trail along homeless people to say they share, never letting them get ahead, but always there for them to say they give. No separation of church & state. If an employee doesnt have the same morals as these religious people in the workplace is against the law. Once again Big Money and the Insurance company would rather shut out the injured than to help them. Its a year later & I continue to have Cervical & Head pain. Hard to sleep, hard to function properly. Neck locks up and having visual issues. These folks should be held accountable for theyre failure to help those who are injured to return to the workforce. Its difficult to keep a job full-time because of my ongoing untreated injuries. My injuries were sustained during the Election & Covid outbreaks. 6 sessions & 2 MRI2 made them determine I was healed enough. Not to work around the two global issues, but to use them as a way to get out of helping a Voting Taxpaying Citizens who were earning a living working towards retirement. I will be 60 and homeless. So, theres also senior abuse of the future which will become transparent as does any business who causes undue hardship for Selfish Reasons.

Angela Levine I had such a wonderful experience with their Rachel in customer service/Service representative. Rachel helped me and was absolutely amazing — so sweet, kind, and genuine. From the moment we started talking, she made me feel comfortable and cared for. She explained everything I needed to know in a way that was clear and easy to understand, and she never rushed me. I could tell she truly cared about helping me, not just doing her job. People like her make such a difference, and I’m so grateful for the time and attention she gave me. Trust me it was a very long process. She turned what could have been a stressful call into a really positive experience.

Ann Marie Ziomek Raul and Jennifer are wonderful. After a horrible two years of incompetent customer service with my Blue Shield Medicare supplement (involving one of my doctors never getting paid by Blue Shield despite Medicare authorizing the charges), I looked around and switched to State Farm last year. A small snag came up, Raul looked into it and fixed it right away! I hadnt known that State Farm offers Medicare supplement plans, but they do and Raul and his team provide the best customer service I have received. Thank you, Raul and Jennifer!

Leslie Esson They are always willing to reach out and help, go above and beyond, and offer advice on saving money and Helping customers staying well protected.