Family Insurance Sales LLC - Los Angeles (CA)

2 /5 Betty Zelaya: I originally signed up through this office when I first got my car, and things were fine, until I received my renewal notice. My premium increased significantly even though my coverage hadn’t changed. I called the manager to address the issue, and instead of clearly explaining it, she vaguely blamed “coverage changes” and more accidents in the area. When I pressed for more clarity, she told me I needed to come into the office for a proper explanation, something that could’ve easily been handled over the phone. She also mentioned that my new payment schedule might be a system error, showing four higher payments instead of five, but didn’t follow up or offer any solutions. That customer service experience alone made me decide to cancel. When I went to the office, the person assisting me had me sign a cancellation form but couldn’t confirm whether I’d receive a refund for the unused portion of the month, even though I had already paid through the end of it. I was told to call the insurance company myself, which felt like poor service all around. I ended up finding better coverage at a lower rate through another provider. This office really needs to improve its communication, follow-through, and how it handles both customer questions and cancellations.

2 /5 Dodgers Town: Need more people working in offices i call never answer the calls n like at 4pm I call back it says there office hours r from 10am to 6pm n I call at 4pm nbot says there close already

5 /5 Ruby A: This place is great! They took my info and called me on my own time (which I appreciated) and then when I came in the agent who helped me, Chris, was really nice and so was his manager, Rudy. They really took their time helping me understand everything about the coverage I was getting. Then when I had a concern about my payment due date I called and spoke to Edgar was really also nice and patient. I would recommend!

5 /5 Anthony Anguiano: Great service. I was referred by a family member and was stunned when Chris was able to get me a really good insurance quote. I had gone to other places and I was being charged an arm and a leg! Chris went out his way to find a great insurance coverage for a reasonable price! You guys are awesome!!!