Edward Jones - Financial Advisor: David M Dinius - Redding (CA)

PROVIDENCE Majesty Doll This is a very nice place but the manager needs to work on her customer service skills. When I arrived I was standing in line and unfortunately Reyna had to help me, and instead she said "You need to go to the sitting area where someone will help you as soon as they can." Pointing to the sitting area I walked over, sat there, watched Reyna help 3 other customers and aproximately 20 minutes later I got up and tried talking to the Supervisor but she was in a meeting. Long story short I bounced back and forth until finally Reyna sat with us in one of the back desks. Only to leave again to wash her hands and made us wait another 7minutes!! By now we had been in the bank too long and finally just to tell us she couldnt help us because I needed A 3rd identification after SHE SAID all I needed was my social and ID. It waS a total waste of time and the worst customer service I have ever had to deal with. Watch out when you go there because they might think you are a Bouncing ball.

lynn osti I used Books & Taxes for my business. These guys are professional and to the point. Meet with the knowledge staff and get your questions answered. I wont go into all that they do way more than I know. They do my S-Copr tax return. Thanks for all the help guys!

Cary Jiang UPDATE: AVOID THIS "BANK" AT ALL COSTS. They keep your money in transfer for days to get free interests, in complete disregard for the inconvenience and financial damages it may cause you or the recipient, I submitted an international wire transfer. Called to confirm all the details. However the transfer has not gone through after more than a week despite their app saying "completed". The branch says they are unable to check the status so Ill have to call their customer service. Customer service says its still in "clearing" - havent even left the US yet. They have no set date for the completion. I ask to cancel the transfer. They agreed but then told me that it will take at least two days for them to review the cancellation request - and the reversal may or may not succeed!! According to them, I may also receive less than the original amount because of currency rate fluctuations, so they are essentially charging me the bid-ask spread for money they sat on for days. I am filing a complaint to CFPB and OCC. -- The branch and relationship manager is fine. HOWEVER for a simple transaction - be prepared to spend hours on the phone talking to their customer service center in India and their broken phone app.