2 /5 Leo Prada: I have an account with Schwab and I love the company. I just referred 3 new customers for them. The Novato office visit was not what I expected. I brought someone into the office to transfer all her accounts from WellsFargo investment and all her retirement, The nice kid at the front desk was not very knowledgeable so one of the two employees came out to assist, but it seems that if you are not using a managed account they just hand you paperwork The Person I brought was elderly with a cane but the employee would not offer her to sit in her office to assist and the branch manager although his office is right in front of the lobby with glass windows he was "too busy" and important to assist, acknowledge, or greet us, (He clearly was not to busy at all) I will bring the 3 new clients but I will drive to the Santa Rosa office where we will have a much better experience.