Carmel Curiel Larios - State Farm Insurance Agent - Santa Rosa (CA)

5 /5 AramayicArt: Nichole was friendly toned and quickly transferred me to Jenny Flores. Jenny flores was bright, intellegent, softly humorous at appropriate times, she read the room well, gave efficient information in an understandable manner slowing down the density of information and breaking it down in laymens terms. I am grateful to have had the pleasure of good customer care. Thank you for hiring people who make people feel like they matter as a whole person and arent offended by the truth. Ps the questions below asking about whether i decided to go with state farm dont give the option for assessing other companies to price check. I didnt get full coverage today so didnt pay out any money...I can say the price I was quoted is in line with my current insurance company. Though this company offers towing to nearest...spots..for a dollar and a quarter more a month roughly which my company does not. But they do offer other things I appreciate and utilize yearly. ♥ ty for everything Jenny Flores! Your a great customer service rep and need a raise because you are a genuine diamond of the first water!

5 /5 j Brennan: Thanks Nicole for such great service. Carmel is lucky to have such a great customer service team member. Nicole is always checking in throughout the year making sure everything is going well and if she can help me with any issues. Great job!

1 /5 Jennifer Foege: Awful experience. They have ZERO communication between each other. Every time I called I had to explain who I was and why I was calling. Even then my questions were ignored, as someone else was responsible - then nothing. No call no email. Also, they were rude! I have never met nor been able to access the branch manager, Carmen. I have been with State Farm since for 35 years. All of my agents were great. Kathy Crim was my agent for the past 13 years. She was a gem, she knew who you were, what you needed and was always always available and her staff was wonderful. Unfortunately for all of us, she retired. I will be looking for another agent.

1 /5 Curt King: Most horrible experience I ever had with State Farm!! I been a member for over 10yrs with home, life, and auto insurance. My auto insurance policy was canceled without any notification from my agent. I made multiple payments within a month thinking maybe it didnt go through and was reassured by Erica that my auto is fine, and so to double check I called and asked again before a family road trip because I didnt see coverage on my app, and was reassured a 2nd time by Erica my auto was fine. Fast forward a month later the auto still doesnt appear on my app so I called in today to find out its not active and been canceled. The level of how furious this makes me is through the roof knowing I jeopardized my family on a trip being misguided twice by this agency. The lack of communication and still no notification from the office indicating my insurance was canceled. The branch manager Carmen is never available for you to speak with. I wouldnt waste my time here if youre looking for a good branch. This location will not no longer have my business. I worked with Kathy Crim for years and her service was phenomenal but she had since retired. Best of luck and hope this help someone make a wise decision before selecting a office to work with. Literally the first negative review I ever left for a business.. not my usual thing but I am pretty hot over this.

1 /5 Karen Shaw: My account got transferred from my longtime agent, Kathy Crim in December. The debit card used for my auto pay was stolen and I forgot to update with the new one until today. I called my agent, was transferred to this agency and told my policy transferred when Kathy retired. Kathy’s office would call if something happened with my payment and I would update and be grateful for that service. These guys cancelled my insurance, no call, despite the person on the phone saying they are required to before canceling a policy. A new policy had to be written and not go into effect for three days and will cost me considerably more than my last policy. The person that helped me was kind and efficient, but there is no acceptable reason for this to have happened. I’ve been with State Farm for over 30 years and this agency just lost that business.