BMO Bank N.A Branches - Grass Valley (CA)

1 /5 Scott Bartosh: Wish I could give ZERO stars. I was a bank of the west custormer and it has been a great big pain in the @$$ since they took over that bank. Dealing with bmo custormer service which I have to do muiltible times every week because they suck so bad has been a time consuming pain in the @$$. I will be closing my personal and muilitble business accounts tomorrow after my last interaction with their non custormer service which you can barely understand. I truly hate this bank and would rather put my money in a hole in the groud than continue using these morons.

1 /5 Amy Hotchkiss: They defrauded me of $250. I opened my account to take part in their end of summer promo, which was an offer of $250 cash if you opened a new checking account (new customers). There were some conditions you had to meet and the bonus was paid by Jan 31st if all conditions had been met.. in all it was about 5 months from when I opened the account till payout. I met every condition like clockwork, I made absolutely sure so when no bonus showed up I called to see why. The major requirement was to have 3 consecutive months of $1000 in direct deposits into the new account, from payroll or social security.. I had 4 consecutive months that satisfied this, but they disqualified me because my payments from Instacart are under the same code type in their system as cashapp transfers, which arent accepted. I have no way to know about these codes and if they are such a deal breaker then they need to line that out in the disclosures the way they did with Cashapp and Venmo. There is not one mention of gig companies like Instacart or Doordash anywhere in their paperwork pertaining to this bonus program. Also need to train their employees to not bait and switch customers by giving false information. I ran all of my income thru this bank and they are defrauding me of my money due to a technicality on their side that has nothing to do with me. I fulfilled their requirements, but a code keeps me from this money that they said I would get. It is not fair, unethical, bad business, and its just plain mean.. they dont care about us, and they stole from me.

5 /5 Cathy Hendrickson: I LOVE Bank of the West. Ive been with them since they took over from UCB (United California Bank), I think in the 70s! They go above and beyond to help you both in your daily dealings and special situations that arise. I had a cashiers check from a very large stock brokerage firm (UBS) and my husbands bank wanted to hold the funds 7 days. Bank of the West made an exception and put it right through! Now, my husbands account is also with Bank of the West.). They have brains, compassion, business understanding and know what customer service is!

5 /5 Hannah Grace: Alyssa went above and beyond to help me even after I had left the location. She resolved my issue and called me to let me know after I had left. I couldn’t believe it, as I have never had such a great customer service experience before. She persisted in helping me after many times of telling her that it was fine. You can tell she really cares about the customers and is absolutely outstanding at taking care of them.