Black Rock Insurance Services - Santa Rosa (CA)

Natalie Ng I truly appreciate the excellent customer service I received. Thank you for responding to my email so quickly and providing clear and helpful assistance. Your support made the process much easier and more reassuring. Great job!

Sola Folorunso I was able to get help with my battery issues. Jacquelin was amazing with helping navigate a complicated membership issue with my roadside assistance program. She is amazing and her customer service is top notch. Very much appreciated.

Caitlin Lhommeau We couldnt more highly recommend Geoff and Karen to help with your insurance needs. They have fair policies on paper, and when you need to actually use them, Geoff and Karen are there to help you. My husband was in a car accident last year. Everyone was okay, but its a huge inconvenience. Geoff and Karen helped us get the process started quickly. The car was evaluated within days. State Farm took care of the rest, including receiving payment from the at-fault drivers insurance company. We have also had our home insurance policies through them in the past. Geoff went up and above to communicate with escrow, loan, and real estate agents to make sure we had the correct coverage. Really bummed State Farm is no longer offering home insurance policies in California. Our new company makes us feel like were on trial just getting the policy finalized(makes me fear for ever needing to use it..). Basically, call Geoff and Karen for your insurance needs. Theyre friendly and honest. Theyve been through all our big life moments and they ease your mind that, even if things go wrong, youll be taken care of.

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Deedee Teel I appreciate the great customer service I get every time I contact the office. Whether it’s to obtain event venue insurance, file a claim, or review my car and home policies, the staff is always friendly, helpful and knowledgeable. Even though I no longer live in the Chico area, I’ve kept my account with Keith McBride’s office for the last 25 years because they do treat me “like a good neighbor”!

Edwlin Barragan Nice service

Nathan Pingel Michael and his staff are wonderful to work with. They always answer the phone or call me back. They are knowledgeable and willing to help. After I was hit by another driver, Michael genuinely cared about my well being and then handled all the logistics related to an accident. He dealt with the drivers insurance and everything was taken care of. His fast approach to handling issues is great and hes available to answer questions. Weve been with Michael for over 20 years and are very happy with his service.

Cindy Malone Will Hand is by far the best Insurance Agent we have ever had! He answers our calls any time of day or even on weekends. We moved out of state so unfortunately he is no longer our agent and hasnt been for over two years but he still helps me out and answers the phone whenever I call! He is amazing!!!! I REALLY wish he was still our agent. He started off as the agent I chose from the yellow pages but has turned out to be the absolute best agent we have ever had. Very personal service. Answers his own phone. Will come to your house to write your policies. He seems to do anything he can to make your life easier!