ycresp PLEASE READ BEFORE DOING Business with this company! My husband and I took out a loan from this PFA and honestly have been struggling to make payments on time (but always do catch up). On 2/24/21 a gentlemen (unknown name) called and off top was disrespectful to my husband, he called him a bad word in Spanish followed by his last name, but prior to this a couple of months ago someone text my husband and wrote "tell your wife Yvonne I said hi", wanting to provoke my husband and get him mad. When I called today 2/25/21 the first person I spoke with "Francisco" was very disrespectful to me and dismissive. When trying to explain the situation that happened yesterday between my husband and a customer services representative to FRANCISCO, he totally dismissed anything I had to say and stated to me "That is not true, Im 100% sure that, that is not true", I told him "how are you sure if you have not even reviewed the phone call", he just dismissed me. I asked how his supervisor was and he said at first it was "Jesus" and when I asked him again what his supervisors name was he said "Luis". that could of just been a miss understanding, but when I questioned him about the name he stated "see that isnt even the name I gave you so how can what youre saying be true". So after hanging up with him I call back and spoke with a "George", Gorge was not rude to be, he just listened and I had him transfer me to "Luis". When I spoke with LUIS the first words out of his mouth where "are you going to make a payment today", off top being dismissive to me, i asked him "if the other guy had explained the situation to him and he stated "yes, we have everything documented". i kinda paused hoping that he would say that they would investigate it, however I got the exact opposite. He totally dismissed me and did not care what I had to say. So I asked for his supervisors name "the person above you", he said "George Montel", i could be spelling the name wrong. I called George Montel and left a message. Hopefully i will get a call back and get this resolved. Hopefully this isnt the word ethics of everyone at that job. PLEASE RETHINK where you invest your money before signing up with them.
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