1 /5 Kyle Kirch: Final update: Im switching banks. Im here right now on a Friday at 11:45 and theres a line out the door waiting for the bank to open. Are you kidding? So its only going to be open for 4 hours today? I got bills to pay. They take 90 minute lunch breaks, the ATMs rarely work, theyre severely understaffed, and Im done with it.
I switched from Wells Fargo to BofA after the whole class action suit over the fact that Wells Fargo used to be allowed to keep piling on overdraft fees daily. Ive been with BofA for I want to say 5+ years or so. They were ok at first. Its a typical large bank: monthly fees, red tape, mediocre customer service, but its just the price you pay to keep your money somewhere safe and insured these days. The last couple years has just been a disaster, though. At least for our small town BofA. This is the only location in town aside from a vestibule at the Y that is poorly maintained (last year the ceiling fell apart and leaked water in there for a couple weeks). Most employees are pretty friendly and dont deserve to be thrown under the bus for what is clearly upper management and/or tight labor costs, because theyre consistently under-staffed. I just want to point out that it went downhill long before the lockdown of 2020. Now its just even worse because of the pandemic. A lot of things may be out of this locations control, but not having functioning ATMs (BofA by far has the slowest, most inconvenient ATMs, taking upwards of 5 minutes to deposit money and not being allowed to deposit cash and checks at the same time like most other ATMs which is not just a time waste but a safety issue), being closed on a normal business day without any signage as to why, debit cards that fade and stop working after less than a year, the monthly maintenance fee despite having consistent money flowing into the account, its just these little things that add up to an irritating experience and it makes me wonder why I dont just switch banks. Demand better service and less fees. Banks made 11.68 billion dollars in 2019 on overdraft fees alone. They have the money and resources to staff appropriately, remain open past 4 PM, and have efficient ATMs.