Bank of America (with Drive-thru ATM) - Richmond (CA)

1 /5 Yanji Sherpa: I recently visited Bank of America and was appalled by the service. I was in the business line and the teller looked visibly angry, offering no greeting or smile. After I made my deposit, she carelessly tossed my ID and receipt onto the counter without any explanation. I even thanked her, but she just stared at me in silence. Customers shouldn’t have to endure such unprofessional behavior. Bank of America, please do better.

1 /5 Glennisha White: Consistently not enough tellers working. Line wait times are ridiculously long, and could be less with more tellers particularly in the early mornings. Consistently an issue. I have been a customer for over a decade. The service was much better when there were more people working. Then you have people the desk tellers who finish with a customer but arent offering to assist those in the line...they all dissappear. The bank has only been open for almost an hour. Management at this branch needs to look at how to improve this process...as I can see my complaints are one of many about the same.

1 /5 Stolas: Associate 718 allowed a senior citizen to be scammed of $30,000 in February. They did not bother to ask questions about why an OLD WOMAN needed to withdraw CASH. It is our belief that this location may be run by fraudsters. Why didnt they ask questions before processing such a large amount in CASH?

4 /5 Janae M: Updated 4/4/19- I must say over the past 2 years B of A has definitely stepped up their game in the business banking. I waited so long to update my review to see if this was just a fluke or if this would last, and it has been smooth sailings for a while now; Im very pleased with how theyve handled the situation. First review- Our company has been banking with B of A for over 17 years and for the last 7 1/2 years Im responsible for making deposits here at the bank. For the last 3 years its been pure hell at their business banking here. At first they couldnt figure out what they wanted their business banking hours to be, and so it changed every other week for about 3 months. Only 2 tellers work the normal line so the teller has to bounce back and forth between the regular line and the business banking line. They have at least 3-4 people that work in the new business which makes no sense to me because they obviously cant deal with the customers they already have. After asking twice I finally received the Branch Manager number and I called him over 2 weeks ago and still havent received a response back. His name is Alex Merino and this is a horrible way to treat a customer that has called and expressed their concern about a business you operate. Bank of America needs to do better and we are currently exploring other options since the Branch Manager cant take the time out to call us back.

1 /5 N DD: This is the worst branch of Bank of America I ever had to go to. I had an appointment. The customer service/public notary was not on time for my appointment and then refused to sign my document. He was not personally clean, had no name tag, and unprofessional in his way of handling a bank customer. He finally just left me there and went to discuss with another customer. The "branch manager" was not more helpful and said she could not "oblige" him to render that service. I am used to going to another branch where they are clean, welcoming, knowledgeable and helpful, so I was very surprised of the way I was treated. I have a business account!!!!