1 /5 Birdpaw: I dont normally write reviews and hate for my one review to be negative but this was probably the worst experience Ive ever had with a business. I switched to allstate when a super nice guy called me out of the blue and was able to save me money. Soon after I purchased a new home and they gave me a list of things I needed to do in order to keep the insurance which I completed and sent pictures in. The person I signed up with left the office permanently and the person assigned to my account unfortunately passed away but no one checked my file and I realized two months later my pictures were never filed or documented and I was dropped without notification. Melissa in the office was extremely rude to me when I was understandably upset and no one ever took responsibility or even said sorry for the problem, just passed the buck. I decided to stay on because switching is a hassle. Months later I wanted to let a coworker borrow an old truck and called in to see how much it would add to my premium, it was exorbitant and I declined adding him. I got my statement and they added him anyway. At this point I went through the process of finding new insurance. I did not feel safe here or anything close to it. I went in today to cancel my auto policies and Melissa was once again extremely rude and unwilling to accept any responsibility even on behalf of the company. She cut me off mid sentence when I told her I was disappointed with their service and her attitude towards me in general and said buh by sarcastically after making me wait in the office to sign my papers while listening to her discuss her favorite type of chocolate knowing I was in the waiting room. The most unprofessional business I ha e ever encountered. I would not recommend them to my worst enemy.
